A little background: We're a small company getting started, who currently has about 35 accounts per week. About a month ago, I got a phone call from an older gentleman asking if we could come give him a price for his lawn. Said sure, no problem, we'll be up this afternoon. Went up, gave the price, and he said sounds good, go ahead and do it every week. The way our scheduling is set up, we can mow an account once per week, or once per every two weeks. We can't, don't, and won't take on any 10 day accounts, or any account that wants to go over 2 weeks. We arrived to mow yesterday, and he asked if the grass really needed cut. I said yes, since about 75-80% did, and reminded him that he was the one that requested to be on the weekly cutting schedule. We collect money after each mowing, so I went to the door, and he asked how much he owed me. I responded "the normal price that we agreed on." He said, "oh, it's still full price even though you cut less lawn?" How would you have responded to his question?