I met a lady recently in my other job as a cable tech. She had a TINY yard. I mentioned that I had a lawn care service, and she asked how much for her lawn. I gave her our minimum, $28. She wanted to haggle, I said MAYBE $25, but we'd have to think about it. Gave her a business card and left. I should mention her neighborhood is in our area, but it's not a neighborhood we mow in yet. She calls today. I didn't talk to her this time, partner's wife handles the phone calls. Lady told her that I had given her a $25 price quote, but she had talked with her neighbor (3 doors down) and they had a proposition for us. Apparently they had a "company" (sounds like a kid to me) doing their lawns for $15 last year. She wanted to know if we would be willing to lower the price to $20 if they were to both sign up. Partner's wife told her she wasn't in charge of those decisions and we'd get back to her. Immediate reaction is no way - $8 off each yard each time is too much, even though the lawns are small. We have a minimum for a reason, and two yards 3 doors apart in a neighborhood where we don't mow anyone else is not enough incentive to give them a "group rate," not that we've ever given a group rate before. And we'd still have to drive to the neighborhood. Plus, then what happens if they start telling their friends they talked us down $8? Now everyone wants a discount. However, two new customers for $25 each in a postage-stamp neighborhood is appealing. We'd still make a profit off of them ($25 was our minimum last year, and these lawns are smaller than any we mow now) even at that slight discount, and wouldn't be afraid if they told their neighbors that price, since the more lawns we can get for $25 in a neighborhood of tiny lawns, the more money we make. SO, how would you reject their $20 proposal, but still try to get them at the discounted rate of $25? Or would you accept the $20 proposal, since their two lawns combined are probably still smaller than one of our typical $40 lawns (although since they're not right next to each other, it's not exactly comparing apples to apples)?