How you handle special requests

Please give your answers to these common questions or comments my clients seem to always ask me. 1) While you are at it, would you......? 2) I give someone a price for an extra task, and when just about to start hands me the agreed upon cash/check, then adds two other small tasks. 3) Promise to clean up after the dog, and then doesn't little by little. 4) Would you cut the grass shorter....just this time. 5) I want my yard to look JUST LIKE my neighbor's!

 

#1=no. #2=i dont have time right now, but next time im here ill take care of it, then add it to the next bill. #3=i cant cut unless u clean up after the dog. its getting all over my machines, my boots, my trailer, and my next customers yard. #4=sorry, cant. this is low as the machine will go. #5=well, it looks to me that they are doing this, this, and this extra. let me check the measurements, and ill give u a price for the extra applications.

 

well said bobby!