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Husqarna 125L trimmer...bummer

Discussion in 'Mechanic and Repair' started by callagher, May 15, 2007.

  1. callagher

    callagher LawnSite Member
    Messages: 1

    My advice, don't waste your money on the 125L series. Either get the commerical units or just buy throw-aways.

    Here is a copy of my submittal to the Better Business Bureau.

    I purchased model #125L trimmer from Home Depot made by Husqvarna. It came with a string trimmer head. Husqvarna markets & sells this model with a "combi-guard" safety guard, so thw owner can operate the trimmer with a grass cutting blade. When I bought the 125L trimmer, the sales person also sold me a grass cutting blade, made by Husqvarna to be used on the model trimmer.

    This season I wanted to mount the grass cutting blade for clearing an overgrown field off grass. I removed the string trimmer head, and tried to install the grass cutting blade. The grass cutting blade did not mount directly on to the trimmer.

    I have contacted two local sales and service representatives, as well as the Husqvarna on-line consumer support service. Customer service question reference numbers #070423-000738 and 070501-000021. Both times the customer service representatives closed out my inquiry without any assistance. They have stated that Husqvarna intended to sell a "kit" for this unit to be able to be operated with a blade, but never released it for sale. One customer service representative went so far as to tell me over the phone that I selected the wrong configuration of trimmer to use a blade.

    "Only curved shaft trimmers can have a blade mounted on them, yours is a straight shaft trimmer, and you can't mount a blade to a straight shaft trimmer"

    Husqvarna offers the model I purchased (the 125L) and other model trimmers and brushcutters for sale. All the units they manufacture and sell with blades mounted on them are straight shafted models. I was informed by field sales represntatives to only purchase striaght shafted models for use with a blade. I was told that curved shafted trimmer with a blade mounted on it, would when in use...the drive shaft in a curved shafted trimmer would bind and break due to the torque of the blade stress.

    I feel the customer service department of Husqvarna is intentionally misleading me, and if I followed thier advice, I could be seriously hurt...as well as others.

    I also feel Husqvarna is misleading consumers with the advertising and marketing of the model 125L string trimer. The fact that the 125L is sold with the "combi-guard" for a string trimmer head, or for use with a grass cutting blade...and that Husqvarna in fact does not offer any parts to be able to mount a grass cutting blade to the 125L trimmer is fraudulent.

    On Husqvarna's web-site, the page describing the 125L trimmer, spotlights the "combi-guard"...and has a picture with a 125L with a blade on it.

    Husqvarna offers the 125L with a blade installed on it from the factory in the United Kingdom. Why can't they assist me in using this tool as advertised.

    Here is thier rersponse.....Sad. :cry:

    05/01/2007 web BBB Case Received by BBB
    05/01/2007 SM BBB Case Reviewed by BBB
    05/01/2007 Otto EMAIL Send Acknowledgement to Consumer
    05/01/2007 Otto FAX Notify Business of Dispute
    05/13/2007 WEB BBB RECEIVE BUSINESS RESPONSE : The current model 125L is a homeowner unit and is sold as a Trimmer not a Brushcutter. The company expects to offer a "J handle kit" in the future. It is currently not available. The shaft tube is a smaller diameter than larger models and there cannot be a universal kit. There currently is no J-handle available for that diameter tube. It would be unsafe to operate that trimmer with a blade in the absence of the extra stability the J-handle provides. Until a J-handle is made for the smaller tube, the kit will not be released. The older model 125's prior to 2005 were brushcutters. The current ones do not yet have a converison kit.
    05/14/2007 SM EMAIL Forward Business response to Consumer
    05/15/2007 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
    The explanation does explain why Husqvarna has failed to meet what they are promising in thier advetising and at the point of sale. Husqvarna's web-site for North America still, as of the time I am writing this, shows the model 125L trimmer with the standard "combi-guard" that comes installed from the factory...with a grass cutting blade mounted on it!
    The response from Husqvarna on May 13th 2007 does not address the fact that thay are falsly (still) advetising the capabilities of this tool, and have not offered any resolution.
  2. mini14

    mini14 LawnSite Member
    Messages: 236

    sorry about your dilema, but thats all i buy now, huskys blow away any trimmers ive had in the past 20 years. always start on 1 pull...i havent even changed/cleaned the air filter on my 9 lb. 123l in 2 years.they have loads of torque. would only get 1 year outa echo pos's, went and bought 2 more this year. they also have the best antivib system.the only prob is the gas tank is way too small, have to refill it at least 5 times aday.
  3. dbroken64

    dbroken64 LawnSite Member
    Messages: 128

    You are correct on the antivib system. I have a 125l for a backup trimmer and I would rather use it than the Redmax I have .The Redmax has always had alot more vibration. The Husky has always started and never has given me a lick of trouble. The Redmax has already been in the shop a couple of times and it is a lot newer than the Husky. Guess I should have bought another Husky. Guess you live and learn.
  4. Jason Rose

    Jason Rose LawnSite Fanatic
    Messages: 5,858

    Sorry about your troubles man. I have 2 of the 323L models and love them. Iv'e never really had a use for a blade, but I assumed that the blade kits only fit the larger straight shaft models, not the 125L. Certianly would not have a blade on a curved shaft model!!! You need to remember that 9 times out of 10, when calling a large corperation like husqvarna, you are simply getting someone who answers the phones and knows NOTHING about anything.
  5. lawnboy dan

    lawnboy dan LawnSite Gold Member
    Messages: 3,711

    my husky 125 didnt last long either. love the 323
  6. ralphie boy

    ralphie boy LawnSite Member
    Messages: 7

    I to purchased a husky 125L at NORTHERN TOOL after approx.2hours use kept stalling out,was told by NORTHERN TOOL they have been getting returns because of defective coil they wanted to repair ,I wanted refund,after some debate I recieved my money back. Ialso recieved poor customer service from Husky.
  7. Jason Rose

    Jason Rose LawnSite Fanatic
    Messages: 5,858

    They must use the same coils in the 323L models. The one I bought this spring at TSC had the same problem. With them I simply took it to the store and told them of the problem and they had me grab a new one, no paperwork, no other questions. The replacement works fine. The whole time I was worried that it would have no warranty because I bought it at TSC. Man was I wrong :)
  8. bare spot

    bare spot LawnSite Bronze Member
    Messages: 1,457

    husky trimmer, no way., made first time dealer purchase from local echo, husky dealer, didn't run right, asked for some help week later and was ran out of store., no way, never again, dealer or trimmer. thanks for sharing that about coil troubles, wonder if that's reason (btw husky dealer ordered wrong extra spools and wouldn't exchange)

    BAKERS LawnSite Member
    Messages: 60

    First of all Husqvarna is not sold at Home Depot, 2nd if you would have bought at a dealer they would have told you that model is not intended for a blade.
  10. Ketron'sLawnService

    Ketron'sLawnService LawnSite Member
    Messages: 15

    Bought 2 Husky 125 straight shafts that are "factory reconditioned". So far they have been awesome! One had to have its carb adjusted, but other than that, it has been wonderful. Im replacing 13 Kawasaki's with price tags from $259 to $310, for $98.99 ebay special Husky 125's!! lol. Sounds insane, but Ive had the Kawi's worked on a tremendous amount. One repair bill alone was $125!! Why pay that when i can buy what i call a disposable model. The bump heads and pull cords on Kawi's are horrid!! The Husky 125's are not as powerful, and like mentioned before, have a fuel tank that leaves much to be desired, but overall for the LOW LOW price, Im planning on getting 15 of them this winter to replace my 3yr old Kawi's. Also have a Husky BZ6127D diesel model w/600hrs, and its been the best one in my fleet!!

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