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Hustler Super Z - problems with model

Discussion in 'General Industry Discussions' started by greenology, Oct 4, 2012.

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  1. Ridin' Green

    Ridin' Green LawnSite Fanatic
    Male, from Michigan
    Messages: 17,642

    Hey, even a broken clock is right twice a day, so there's hope.:laugh:
  2. greenology

    greenology LawnSite Senior Member
    Messages: 816

    Met up with the NSW Hustler REP today, he admitted the machine was rough over the undulating ground I mow. He said the super z machine is designed for smooth lawns & that the X-One would have been better suited to my type of work.

    I wont even bother to go into all my arguements with the issues, its completely rediculous. All I know is how badly the machine performs over un even terrain, therefor it isnt suited to my line of work & due to the fact they never advertised the machine as not suited for rough ground, I believe I was misled, so I am taking it to consumer affairs in the hope to be refunded.

    The advertising states that the machine should ride like a thoroughbred, thats incorrect, unless its a golf green (what the hell mower wont ride smooth over smooth ground?). Also they advertise the flex forks to give a more even cut over uneven ground, thats false, it creates lifting in front end which makes the deck bounce ( the rep said I should expect that to be normal ) also the flex forks are designed to give a smoother ride for operator & in turn increase productivity due to mowing faster over rough terrain, well thats also false as I find I need to slow down to snail speed to avoid deck bouncing and neck jerking over any of the slightest bumps!

    However if you have a smooth lawn, this mower is excellent for that. I envy you. I have 1 or 2 lawns which are smooth enough to cut the entire lawn without any need to complain about a rough ride.
  3. Mickhippy

    Mickhippy LawnSite Platinum Member
    Messages: 4,274

    Did you take any vid with the static forks etc?
  4. TLS

    TLS LawnSite Fanatic
    Messages: 7,943

    So, tire pressure was adjusted to 8-10psi, another set of flex forks were installed, and also standard forks were installed with air filled ribbed Carlisle tires set at 9psi?

    ALL of this is necessary to rule out any hidden issues.

    I just don't understand how Mickhippy doesn't have these issues on the SAME EXACT MOWER.
  5. Mickhippy

    Mickhippy LawnSite Platinum Member
    Messages: 4,274

    Im in the process of uploading a new vid, taken this afternoon. I'll get the link up in the (my) morning.
  6. Mickhippy

    Mickhippy LawnSite Platinum Member
    Messages: 4,274

    Good question, and true!
  7. Realslowww

    Realslowww LawnSite Bronze Member
    Messages: 1,527

    I had a guy here who bought one and said the same thing,claimed deck chattered and bounced and could not mow at speed. They traded the XR7 in on it and said it did not do this.

    I tried one for 5 minutes and immediately noticed how stiff the new mower was even with flex forks but they were doing a good job so the ride was good.
  8. greenology

    greenology LawnSite Senior Member
    Messages: 816

    Yea I already posted a few days ago re: the forks. It improved a little. I dont have access to air filled tyres, quite frankly the problem is that dramatic that air tyres wont fix the issue out of sight, but if I can then I will try.

    I will be putting the rigid forks back on, lowering the rear tyres to 8 PSI to see how it goes for a while. If this is ok, then I will ask the dealer if they can source some air tyres. Have been waiting for the appt with hustler rep before making any other changes, the mechanic also didnt want me to change anything until he tried the weight kit.

    When you pay so much money for something, you dont expect to be changing ANYTHING around to make it suit what it was meant to be built for! But this is life I suppose, see how I go next 2 days with rigid forks and low rear tyres.
  9. greenology

    greenology LawnSite Senior Member
    Messages: 816

    The REP jumped on the mower for 5 mins & told me the mower is faultless, in other words there is no difference between this hustler and the next one. So he ruled out any hidden issues.

    However he surprised me, I thought he would dispute that the machine was rough, I told him about the other brands I have used, he said that this super z will always ride like this due to the hydraulics and other characteristics of the rigid machine. In his opinion it is not designed for rough lawns, so therefore he admits its rough on that lawn but that I should be happy with that and should expect it. Even though he admits the super z is the only machine that will give this type of rough ride due to its design. To me its ******* stupid, they need to change their advertising immediately to say the mower will not be suited for rough un even terrain!

    Unless they spend all their ******* time and use their engineers to modify a model that better suits rough lawns, using the things you all suggest here, air tyres etc. Then they can market the 2 seperate models.
  10. TLS

    TLS LawnSite Fanatic
    Messages: 7,943


    I don't know what to tell you....

    I have a 2006 SuperZ 60" XR-7 deck 28hp EFI Kohler, with rigid forks and air tires. Suspension seat with the flex seat under it. Close to 2K hrs on it. Second best riding mower I've ever used (next to my '97 DC Flatlander with ATV tires (4psi IIRC).

    Did 2 separate MULTI-day demo's of the new SuperZ (Like yours 60" VX4 and 31hp Kawi) almost a year apart. First was with rigid forks and second was with flex forks.

    The ride was fine. I did have a little more back-slap, but I attributed that to me being used to my easy chair like flex seat. When the Flex forks were added, it REALLY made it ride nice.

    Maybe it was the increased power, the far superior cut quality, or the super refined feel of this new hydro system that was dulling my senses with regard to the ride? In any event, it rode just fine for me.

    Don't know what else to tell you.
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