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Hypothetical for solo's

12K views 65 replies 32 participants last post by  RussellB 
#1 ·
So you land a leaf clean up job.The leaves haven't been touch all season.The property is a mess. You as a solo get with owners and they tell you what they want done. They give you the green light to start. The total job takes you 14.5 hr Whats your bill for the customer?

14.5 hrs.
4 gallons of 2cycle mix.
Gutter cleaning.
 
#4 ·
Here's what I'm dealing with.The property owner lets her daughter handle her finances.The daughter calls a gives the green light to start the job.Shes asked if I billed hourly.I said yes.I start this past friday.I finish up today.
the total was 14.5hrs. So the mother & daughter meet me at the property this AM. The daughter says when your done,just tell my mother she will give you a check.So I finish up this afternoon. I give the bill/hrs worked and the mother goes into orbit.Sayn she can't afford the bill. She thought it was gonna be in the $30.00 range.(I'm not a 12yr old with a rake)

After talking to the mother,she gives me a check for the bill.Well 2hrs later the daughter leaves a message sayn she stoped payment on the check.How would some of you handle this situation?
 
#5 ·
Here's what I'm dealing with.The property owner lets her daughter handle her finances.The daughter calls a gives the green light to start the job.Shes asked if I billed hourly.I said yes.I start this past friday.I finish up today.
the total was 14.5hrs. So the mother & daughter meet me at the property this AM. The daughter says when your done,just tell my mother she will give you a check.So I finish up this afternoon. I give the bill/hrs worked and the mother goes into orbit.Sayn she can't afford the bill. She thought it was gonna be in the $30.00 range.(I'm not a 12yr old with a rake)

After talking to the mother,she gives me a check for the bill.Well 2hrs later the daughter leaves a message sayn she stoped payment on the check.How would some of you handle this situation?
DA's office or Sheriff's Dept. In the future give an approximate figure.
 
#11 ·
So was this hypothetical or did it happen? $30-$35-$40/ hour is low to begin with and how big of a lot are we talking about. I can't think of any of my normal 1/2 lots that would take me 14.5 hours to complete even it were raining while working on it.
 
#13 ·
So was this hypothetical or did it happen? $30-$35-$40/ hour is low to begin with and how big of a lot are we talking about. I can't think of any of my normal 1/2 lots that would take me 14.5 hours to complete even it were raining while working on it.
A property that has 6 white oaks in the back yard,and hasn't been touched all season.And hilly terrain. And yes the daughter stoped payment on the check this afternoon. And yes $35.00per hr is a great deal.
 
#14 ·
14.5 hr job? geez how big was the yard? as a solo i would never take on a job of that size to begin with. at my rate that would be $725. noone would ever pay even half of that. that's why i don't do those jobs. i do 3 acre leaf jobs that only take 2 1/2-3hrs at most. these leaves aren't 3ft deep when i do them though. i would've told them upfront it's gonna cost more than they wanna pay. as a solo you gotta know when to draw the line and it's a learning experience. my first year i took on some jobs like that. taking on more than was practical for me to do. i learned i'm not gonna take on a job that takes me more than 4hrs to do. it's best to just leave those jobs for the big companies to do. they have 10 guys they can send out to tackle something like that. working alone on it you just wear your body out and you never get paid well enough for it. everyone has different limits. you just gotta set yours. i doubt you are gonna get paid at all for the job. that's the worst part about it. all that work for nothing. i would try to get them to pay what they can and cut your losses and learn from it.
 
#15 ·
Definitely a learning experience. Explain to the customer that stopped the check what your exact expenses were. And I mean exact. Offer a slight discount at $400 and see their reaction. You need to sell this and not argue with them but sell. There's a difference. I never like to give an hourly rate for a job it can get messy. In the opinion of the customer if you're there too long they think you are milking them or if you do the job too fast you could lose money. There's not an exact science or price on some jobs especially cleanups. Sometimes you win on estimating jobs sometimes you lose. Experience and talking to others that are in the business like on this site or other companies will help in the future. Pick the brain from others. Next time give them a price unless you have done the job before and are regular customers. If they are first time or one timers and you don't know exactly what to charge give 2 prices and work from there. You could say if we take this amount of debris it'll be this amount etc. You need to sell and gain the customers trust back and sympathize with them a little. But just a little because you just worked 14 hrs for them. For example: "I worked my butt off for 14 hrs and cleaned your yard that was 3 ft deep in leaves and cleaned your gutters. They had sticks and twigs and crap cloggin them up. That was really hard. Doesn't it look good? I took 3 truck loads of debris to the dump that cost $60 a load". I think you get my and the other guys on here's drift:) Sorry for being so long winded but I've been in your shoes. Some customers can be and act like children. Some will try to take advantage of you. GL
 
#16 ·
Also never fall in love with a job. What I mean is, (and I've been guilty of this) you go out and see a job and really want to do it and estimate it too low just because you want to do it and think it would be cool or for whatever reason you really wanted it. Business is business. Maybe I didn't explain that well but maybe. Ha!
 
#17 ·
If it gets bad and only you can judge that when you talk to the customer offer them the opportunity to pay in payments but only do that if you think it's going bad. Not a fan of it but sometimes if you give the customer a little cool down period they may come around. Time goes by and their neighbor or relative or friend come by and comment to them that there yard looks great! The neighbor might ask who did the job. Or if the neighbor doesn't say anything but they noticed. People always notice. You may not think so but they are looking. That's what I tell my guys. Work as if the customer is watching on the front porch. I always think someone is watching. Kinda scary. JK!
 
#18 ·
If it gets bad and only you can judge that when you talk to the customer offer them the opportunity to pay in payments but only do that if you think it's going bad. Not a fan of it but sometimes if you give the customer a little cool down period they may come around. Time goes by and their neighbor or relative or friend come by and comment to them that there yard looks great! The neighbor might ask who did the job. Or if the neighbor doesn't say anything but they noticed. People always notice. You may not think so but they are looking. That's what I tell my guys. Work as if the customer is watching on the front porch. I always think someone is watching. Kinda scary. JK!
Thats how this whole thing started.One of my regulars is across the street.The lady I did the clean up for over the weekend got my info from my regular.Her daughter calls me last week to set up the work. I tell her I can get it knock out over the weekend. Put in 14.5 hrs working blowers pretty much non-stop. Had a lil handheld poulan pro 25''cc blower I got 5yrs ago.After that 15rd brawl Sat afternoon she had enuff.:laugh: Can hear piston pieces rattling around!:laugh:
 
#19 ·
Get some legit equipment for the job next time and you would have had it done in a 1/4 of the time, had money in your account from the customer, and the customer praising you saying "look forward to seeing you next fall".
Posted via Mobile Device
 
#20 ·
Get some legit equipment for the job next time and you would have had it done in a 1/4 of the time, had money in your account from the customer, and the customer praising you saying "look forward to seeing you next fall".
Posted via Mobile Device
I did have good equipment.Was using the lil guy to help the big blower.The Husky back pack is a beast.
 
#21 ·
The daughter doesn't have a clue as to what you did or did not do... The lady of the house may have noticed all the labor that went into it... you didn't give a ball park figure, evidently so now you're stuck with her aftershock...

I would let her know that it was definately a fair price, that you are one who WORKS for his money and you have in NO WAY ripped her off, and you are disappointed that she would STEAL a paycheck from a working man... She sounds like a Democrat... walk away and use her name in all future estimates... :)
 
#22 ·
Always give a actual price estimate even if its a range. If your not sure say I bill out at 30/hr and this might take 10-15 hrs.

I'm a solo also and would never take a 2 day job without giving a number! Probably would say no from start since that's too big of a job for me even with a walker, backpack blower, and tarps.

Maybe before and after pics on jobs like this?
 
#23 ·
How long have you been in this business? It seems to me you should have been able to come up with a figure of how long it would take you to do the job. By telling the customer that it will take around so many hours at so much per hour would have told the customer that it was going to be alot more than the $30.00 she had in her mind. I say it is your fault for not being specific enough!
 
#24 ·
Can we presume this event did not happen? The title is "hypothetical," which means the situation has been framed as something that could happen, but did not. If it did happen as stated, then it is not "hypothetical," rather reality.

If it was reality, then the last comment was on target, "... it is your fault for not being specific enough." No, you may not know exactly the time and cost the customer will be charged, but you should be able to provide a range, and get an approval for the range. The $30 and $400 is a huge gap. If a range of prices, with a minimum was given, then you and the customer had common expectations. Without having given even a range of prices, the expectations of a final cost was not even established.
 
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