Or you could say it's a customer's market...Yeah, this is sort of a VENT....Even with the bad economy, business is still booming for me. But, even with all the business rolling in, I have been plagued with problems and issues since the ball dropped on New Year's Day 2009...It all started with the small incident in which an object was thrown by my mower and made a nice hole in a car door. And it only got worse. I will have to go into my latest problem another time.... So, the one thing I have really noticed this year is that customers are in a pissy mood more than ever. I am talking about customers that have been with me for 3-4 years are suddenly turning into different people. Maybe it is the stress of the "hard times" or the threat of being laid off. I don't know. But, suddenly everything is the lawn guy's fault. I am getting bitched at for thinning turf in one yard. I am being bitched at because I am not doing some of the work that the other LCO from 4 years ago did (work that was never talked about and no price was given). Oh, but the other LCO used to do it and not charge extra... I talked to a customer about applying chemicals. He says do it. I buy product and when I go to do it he tells me he already took care of it. Same customer calls and wants property cut "today" even though it's not scheduled until next week. It could be me. I really don't know. All I have to work by is my schedule. I make my schedule according the agreement when I first start servicing a property. It's like these people expect me to just come ride by their property to see if it needs servicing. It doesn't work that way with me. I really want to clean house. But again, with the economy so tight, the customers must feel they can lay down the law. I guess many other people are standing in the unemployment lines and would be glad to come undercut my price and do the work so they can have some money. Some customers must be taking advantage of the situation. I was thinking a couple of months ago that I should probably not raise prices this year. But I may rethink this. The customers that are acting up may get a price increase. It would be justified since they are demanding more out of me. I don't want to lose them, but if they are going to be a thorn in my side all year, then I would be better off without them. I still love and appreciate my good customers. I have some that can barely make ends meet, and they still appreciate my services. They also respect me and they pay quickly..... Sorry for the long rant about nothing. But is anyone else seeing the same thing, or is it just me? I will say that I am not the least bit looking forward to this season. I am suffering from burn out big time. All of these issues are building up and are not helping my situation at all. Well, happy mowing everyone! Hope you all are off to a good start.