First off, let me appologize. It's 11PM and I just got in and listened to my answering machine. Customer since 1997. 1.5 Acres. 48 Trees (27 of them newly installed in 2000) Above ground pool. (new in 2002) Shed (new in 2002) Swing set (Big one!) Since day one. Sidewalk out front with a 57" boulevard of grass between it and curb. (Yeah, just narrow enough to make it a PITA to mow with the 60" Lazer) I start them out at $45/cut in 1997 (I wanted $50 but he got me down to $45 CASH.) They pay the end of the month while I'm there. Took just under 1 hour to mow it in 1997. 27 trees went in midway through the 2000 season. I bit the bullet the remainder of the season and raised them to $50 in 2001. Everything's been fine since then. I figure no reason to raise them a buck or two since they always pay cash. Well this year, with my liability insurance going up 50% and gas skyrocketing, I figure let me write them a nice letter explaining that I'll need to raise them this year to an even $60 (once again thinking to keep it even to help with the cash part). Sent out the nice letter on Monday morning expaining that it's been 3 seasons since I've raised them. Since then the shed and pool have been installed and it now takes me 1.5hrs on a good day to mow, trim, blow and go. I may also add, that I picked up two nearby lawns just from the appearance that I give this lawn. It is highly visible on a curve in the road. This customer even asks me for their favorite "angle" for the stripes on special occaisions (birthdays, etc.). It's literally the "talk of the neighborhood" type of lawn. Well........ Here is the kicker. He calls me tonite while I'm out and says that his wife made some calls and she found a lawn service to do it for ......GET THIS.....$35/cut. He attempts to appologize, and says that I can pick up this months payment whenever I want, that TOMORROW the NEW guy is mowing it. Well as of 7PM tonite I had planned on mowing it TOMORROW. I just cant see how someone can spend at least an HOUR (probably more on the first mow) on this property and get $35. I've been pi$$ed before, but not over something like this. I'm gonna bite my lip, go get my money and walk away silently. P.S. This is a customer that their 7 year old son is infactuated with me and my mowers. Sits by the window and watches me every week. I've seen him grow from a newborn to my little buddie that hands me my money in the envelope. I also plow their snow. Or....used to.