"i don't understand this bill"

Discussion in 'Lawn Mowing' started by bobbygedd, Nov 5, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    ok, advise me fella's, on this one. and i'll tell you, what i did: i pick up a customer, late, around july. charge her per service, as we are late in the season. provide 3 grasscuts @ $30 ea. send bill for $95.40. due date comes and goes, no dough. i make phonecall. she returns it, "i don't understand this bill." i tell her, it's very simple mam, 30x3=90 x.06 nj st sales tax, for a total of $95.40. ok, i get it a couple days later. next invoice goes out for 2 cuts $30x2=$60 + $3.60 tax = 63.60. due date comes and goes, she calls, "i don't understand this bill". again, i explain to her (she's a schoolteacher). check comes a few days later. next invoice- 2 cuts @ $30 ea, shrub trimming @ $75, lawn treatment @$45. phone call= " i don't understand this bill." that's it, i'm done w/this crap. i get that check, but, in the meantime another $30 cut was completed. i then cancel service, simply by, not showing up anymore. her outstanding balance is $30 + tax= $31.80. she is not paying the bill, because i stopped showing up. i stopped showing up, because she makes me sick. how do we handle this one?
  2. Mark McC

    Mark McC LawnSite Bronze Member
    Messages: 1,565

    How about just eating the last $30 and letting it go at that? Seriously, if you spend another hour or more on this, you're behind money.
  3. proenterprises

    proenterprises LawnSite Silver Member
    Messages: 2,296

    Bobby-the best way to cancel service is not doing the "stop showing upi routine" unless the client is debt free on your records. If she dosent owe you any money, then who cares how you cancel, but if she does, not showing up just fuels the fire.
  4. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    well, then, how do u handle the above?
  5. mak2

    mak2 LawnSite Senior Member
    Messages: 380

    Get the shovel!!!
  6. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Messages: 8,745

    I always try to get paid before I totally drop them. I know that it may be hard because the grass is still growing, yet you want to stop.

    Usually people that I have dropped in the past are two to three months behind on paying their late bills...it's horrible
  7. Nosmo

    Nosmo LawnSite Bronze Member
    Messages: 1,216

    Go by there on your regular mowing day for her. Knock on the door and present the last bill in person to her. Tell her you would like to collect before you mow again. Insist that you are not going to mow until you collect this one. If she pays for the old one only climb in your truck and get out of Dodge. Or you could tell her I need to collect for the old one and today's mowing too. If you collect for both do the mowing and then make up your mind if you want to keep her or not.

    If she won't pay any at all it's up to you what you say next.

  8. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    You're always saying we should bring along a gift...make hers a calculator.

    DUSTYCEDAR LawnSite Fanatic
    from PA
    Messages: 5,132

    nice 1 rod
  10. AL Inc

    AL Inc LawnSite Bronze Member
    Messages: 1,209

    I think it is worth the $30 to be rid of her.

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