Every evening I call my customers that I am going to mow the next day to remind them that I am coming. By doing this most of them will leave my check so I don't have to wait on the mailman to bring it. Well I called Mrs. Kemp and told her that she was my first stop (she usually has a fresh pot of coffee on and brings me a cup in the a.m.). When I talked to her she advised that she had someone new doing her yard and that she was sorry, but the price was better. Of course I asked what she was paying her new guy and she advised me $25 a visit. I have been charging her $65 for the past year and a half. She also told me that he was coming this morning. So I wasted some time and drove by. I saw what looked like a homeless guy leaving her house pulling an old Murray 21" mower by a rope behind a 10 speed bike. I almost wrecked my truck looking at it. The yard was a mess. I called a little while ago and asked how it went. She said everything went great. I still can not believe it. Told my wife if she calls back, I am charging a cleanup fee and her price may go up. Would you do the same? I can believe I lost the account to a guy with a bike, rope and mower. Thanks for letting me vent. I will miss the coffee, because it usually has coffee cake with it.