Had an elderly lady living in a duplex call us year before last asking for a price quote. I told her I had a $30 minimum. She told me to come and mow. Small yard, little trimming, but it was overgrown. I ended up only charging her $25 since it was so small. We mowed a couple of times, and she actually told me she thought I was overcharging her. I explained that if I had more than one account, such as her neighbor in the other side of the duplex, that I could give a better price, but to unload/load, etc, for one account, I pretty much had to stick with $25. Well, she, of course, eventually found someone cheaper, and called to tell us not to bother showing up again. A few weeks went by, and she called my wife, crying this time, because the person she had mowing had left the place in a mess, didn't mow all the back, and hadn't shown up. Against my better judgment, we went back, cleaned up the mess and mowed it, I think, one more time, then another cancellation phone call. Well, two weeks ago, she calls again. I recognized the name and address, so when I talked to her, I said I'd do it for $25. She asked if I could do it for $20. I said no, so she asked if I'd do it for $25, but every other week. I said that was fine. She said it needed mowed, so I made a trip to town and mowed it, the only account I had that direction that day. When she paid me after finishing, she asked if we'd be back. I assured her I would. She said you wouldn't believe all the problems she'd had, with 3 different people mowing for her. One quit showing up, another left things in a mess, etc. Well, she was due to cut today and yesterday we get a message on the phone, telling us not to come because she had found someone a "lot" cheaper. She called again today to make sure we got the message, and my wife happened to answer. She told the lady that we'd gone through all of this stuff before, and to make sure she was wanting to switch, because we wouldn't come back the next time after someone else fails to show up. She told my wife she had someone to mow for $10! I told my wife tonight that I knew better. I probably would have eventually dropped her to $20, if she had stayed with us, as we have some accounts only a few blocks away, but someone like her would switch to the first one to come along and say they'd do it for $19. What really gets me that she was crying the blues so much over poor service, then goes with someone charging only $10. Unless it is a kid, or someone riding around on a Craftsman, there is no way they are going to be around long charging those prices. I guess some day I'll learn.