I have a customer who I need to send a sympathy card to. One of their children committed a murder, then suicide. In the card I will put something like, "I'm so sorry for your loss. My thoughts are with you during this difficult time". Does that sound ok being what the circumstances are? Also, I normally call each customer right about now. I don't really feel comfortable calling them. I was thinking of sending a seperate note saying something like, "Dear Mr. & Mrs. X, I will continue to service the lawn this spring as I have for the past (x) years. Feel free to give me a call if needed." Please let me know if I should change any wording. Or how the wording should be. Thanks.