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I need Perma Green advice?

Discussion in 'Pesticide & Herbicide Application' started by ArchiesLawns, Aug 2, 2004.

  1. ArchiesLawns

    ArchiesLawns LawnSite Member
    from Alabama
    Messages: 124

    I bought a Perma Green (ultra) in late February and put it to use the first week of March. Within the first month the electric starter went out and had to crank by hand. No big deal! Then in April a shifter arm adjuster broke. Then in May the pump went out. Then in June the other shifter arm adjuster broke. Now on July 14th the clutch, battery and selonoide (sp) went out. I took this machine to Lesco on July 14th, after Talking to Pat at Perma Green. Lesco, finally found someone to fix it this past Saturday in less than hour. Picked up Saturday at noon. Went to do my first lawn this morning and the thing will not climb a slight incline. It is dragging when it starts to take off. So, I call Pat at PG, he says I got a bad clutch, he will overnight me one. For me to change. Okay, no problem. My question is, it is still under warranty (less than a year and less than 500 hours) I have 287 hours on it. They (PG) will not take it back! In 5 months everything has been replaced but the engine and it still runs like crap!!! What kind of advice can you guys give me as what to do? Or have any of you had these similar problems? How can you pay that kind of money and get something that won't last a month much less 5 months?

    Any comments and or suggestions would be helpful.

    Thank you,

  2. B&B

    B&B LawnSite Member
    Messages: 55

    Call pat again & tell him he forgot to include a rope with your boat anchor. Seems to be alot of posts about PG's being troublesome.
  3. James Cormier

    James Cormier LawnSite Bronze Member
    from Ma
    Messages: 1,217

    Boy, you certainly got a lemon there, I would call PG again and ask to speak with Tom, or better yet write him a nice long letter explaining to him everything that has gone on. Then follow it up with a phone call, I would hope he would stand behind it and relize they let one lemon out the door.

    If they will not stand behind it I would write letters to every trade mags in the country, cut and paste what you wrote above, and put it in every post about PG's on all the lawnsites out there.

    Once its out of warranty dont spend a dime on it, and buy a zspray.
  4. ArchiesLawns

    ArchiesLawns LawnSite Member
    from Alabama
    Messages: 124

    I received the new clutch today. When I took it off there was a washer missing between the clutch and the oil pan(I had Pat on the phone as I was taking it off) the reason for the slow movement and not able to pull, was the clutch was rubbing against the oil pan! Great Lesco mechanic!!! Another 1/8 of an inch and there will be a hole in the oil pan! So, Pat tells me they are going to send me another motor! For me to replace. I am not going to do it. That would really ruin my warranty! So, I am taking it back to Lesco and let them deal with it.

    I even asked Pat to put his self in my shoes and see if he would be happy and he said no! So,why don't you do something about it? He said I have to go thru Lesco. So, that is my next option.

    James can you tell me Tom's last name so I can mail him a letter?

    Thanks for any advice you can give!

  5. ArchiesLawns

    ArchiesLawns LawnSite Member
    from Alabama
    Messages: 124

    James did you ever get a zspray? If so, how do you like it? If not, do you know of anyone that has one? How do they like it? ANy other info would be helpful.


  6. TSM

    TSM LawnSite Senior Member
    from MA
    Messages: 707

    you can get that info from their website


    good luck
  7. turfsurfer

    turfsurfer LawnSite Senior Member
    Messages: 364

    Archie, I also bought a PG Ultra this year, going against the grain of many posts on this site and others. I figured I should at least give it a try since it was $2000 cheaper than my other alternative and due to their buyback warranty. When I began to have problems with it almost right away I didn't hesitate to return the unit and buy a Z-spray instead. I can tell you that although the PG is $2000 less expensive than the Z-spray it is way more than $2000 cheaper in quality. I have not had any issues with the Z-spray and it solves some of the annoying problems of the PG such as waiting forever for the spray pump to re-prime after spraying the tank dry, and barely chugging up even slight hills. Plus it has a REAL engine and gas tank. I'm sorry to hear about your problems with PG. At this point I would pressure them to stand behind their product. SEAN, I agree with James, they are a sponsor here and if you want people to think you have quality sponsors on this site you should try to ensure they stand behind their products. If it is true that the majority of Perma Green units are well built and trouble free then they should attempt to maintain their reputation and help those that get the occasional lemon.
  8. LwnmwrMan22

    LwnmwrMan22 LawnSite Platinum Member
    Messages: 4,373

    Hmmm.... still haven't had problems with my PG. Maybe the guys with PGs that work are too busy working and not sitting around waiting for them to be fixed and posting on here?? :D
  9. ArchiesLawns

    ArchiesLawns LawnSite Member
    from Alabama
    Messages: 124

    Thanks Turfsurfer

    I agree that they should stand behind there product. Not replace every part as it breaks! The only moveable part left that has not broke, are the wheels. I will NEVER recommend there product to anyone.

    Sean, I may not post alot on Lawn Site, but I read it everyday! How can you (or we) on this site have a sponsor that does stand behind there product? Pat at Perma Green even said today that after I replace the engine on Thursday, that the machine should be like new! How can they run a business that way with those type answers?

    I hope Ford doesn't ask me to start replacing parts on my F150!

    Thanks for everyone's support!

  10. James Cormier

    James Cormier LawnSite Bronze Member
    from Ma
    Messages: 1,217

    Tom is the owner of the company, Jesson I think is his last name.

    I haven't bought my zspray yet, I still run 2 PG's ( centri & ultra ) I had lots of problems with both machines, lately Ive been having some problems with my ultra and Ive been getting good help from Pat. That wasn't the case in the past, maybe my negative posts in here helped some what, i don't know.

    Arc, My advise to you is to let Tom respond to a letter, if its not to your liking I think your only response would be to move on. Either sell the rebuilt machine, and go with another set up or hope that the rebuilt ultra is fixed and run it as long as possible.

    What would I do.....drive the ultra into a swamp, and go get a zspray, and chalk it up to " they got me ". I would make copies of everything that happened and their response and I would send copies to every trade mag, and post it all over the www.

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