Had a customer today ask for me to be the only one to cut there grass. Apparently, my foreman was on the 52" and the velkie hit a bird bath. He stated that the wheels of the velkie it the thing, but it did not tip over. Then as he put the control locks and went to move the wheels the mower moved and tipped over the bird bath breaking it. The customer insisted that I personally cut there lawn every time, and that we use nothing larger then a 36". I offered to replace the bird bath and she said "no", but I never had anything get broke when you cut my lawn. I did not know how to respond at first. Then I simply said o.k., and of course sorry. How would you folks have responded? The thing is I may not personally be able to be there every single time they get cut. In addition, I know that accidents happen. Mike has about 12 years experience, cares about his work, and cares about the success of this business. On the other hand, they have referred people, they offer to hand out fliers for us at no charge (just referral discount), and we have the house right next door as a customer. Sorry so long.