I know this is needless to say but get contracts...even for friends and neighbors. Thursday, I have a customer call and ask me to remove a tree from her front yard. I give an estimate of $375 (neighbor and all). He says to do it asap. Now, this neighbor has just moved in (not sure when) but everyone around knows myself and has seen my trucks from time to time etc. Anyway, my worker cuts the tree down (first time without a contract in a looooog time) and leaves the stump. Well, the new neighbor comes out as my helpers were finishing and says "What about the rest?" I get a call and in less than a minute (five houses away) I walk over and the lady states we were to remove it 5 inches below the surface....I said "For $375 maam?" "THAT WAS THE AGREEMENT" She yells. Ofcourse, anyone would have jumped to get a smokin deal like that for a 35 foot blue spruce including disposal fees, half yard of triple mix and seeding! I tried reasoning with her and she refused to listen. Her husband comes out and says, "I would have cut it down myself for $375" At this point, I am too pissed and so I instruct my guys to unload the trailer. I told my neighbor they just received free service and to have a nice day. I have driven by the house twice since then and the stump has been getting smaller and smaller. Today, I get a call asking me if I would remove the rest of the stump and all of the wood and oh yeah, deliver the triple mix for $450. I agreed to do it all for the one time low fee of $800 as a neighborly thing. They agreed but asked if they could pay by cheque??????? Now, the funny thing is, had they hesitated or tried to haggle me down, I would have taken a cheque for the money but they were just a tad too quick to accept. I will NOT be cutting the rest nor finishing the job. Find out 20 minutes ago, I find out they tried to stiff the renovators of their home for $3000 which is why I decided to post this.