Ive got a client that on and off for the past 5 years I have cut her yard on and off. She wants me to mow then after 2 or 3 times I pull up and the yard has been mowed by a nephew or grandson or whoever. This has happened several times. I started back doing her yard last month and told her I would be there every other monday. I pull up last monday and of course it was mowed, that was it, I had enough! She calls me tonight and tells me that her nephew got her old snapper running and he mowed it for her and she was going to let him do it, but of course it might not work out and would call me if Im needed. I said "no mam, dont bother, I will not do it anymore under these terms". She got quite for a few seconds then asked "why not? I explained to her that I wanted regular customers not any of this mamby pamby crap of when I need you. She told me she was happy with my work and was just trying to save money being whe is old and on fixed income. I told her "mam, Im trying to save money not wasting my time and gas with folks like you, it cost me time and gas driving to your place and the yard is done. She asked me" what happened to the nice guy I knew" I told her I was still a nice guy but was running my biz different this year. I aint your friend and you aint mine, Im just a guy that cuts your yard and I expect some loyalty and I in return will give you my 100%. I know that was not the most professional thing to do but by gosh, Im weeding these clients out real fast this year. I told her before I hung up that the only way I would do her yard would be a signed contract, this will eliminate this kind of aggravation, which she did not want to do. I know the I aint your friend did not sound good but dang it sure felt good!