ok, i had most of my customers on a "verbal " agreement type policy. there were some, however that ive had for a long time, and felt awkward presenting them with a written agreement. last year all new clients had to sign an agreement, this year i want all clients, new and repeats, to sign an agreement, it is business afterall, isnt it? well, one actually said they would rather not have a written agreement, and im afraid some of the others may react the same. im very good at explaining myself, that this agreement is just an understanding of what they will recieve, when they will get it, who will provide it, and how much it costs, and that it is our companies policy that all customers have a written agreement. anyone else have a similar problem? any advice?