yup, let the games begin. i went to do an estimate for maint. i spent entirely too long with her, talking about everything under the sun. well, we agreed on a service + price, and i told her i'd send out a service agreement. well, i sent it, but she had a question on exactly when we'd be starting. i told my wife to call and tell her we'd start this week. she called back, " i talked to bob when i got the estimate, and i want to talk to bob when i need a question answered. i got the contract, but, i want bob to call me, not a stranger who i never met." how do you proceed from here?