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Discussion in 'Lawn Mowing' started by rross, Oct 22, 2002.
If you scalp the ground at a homeowner's house what do you do?
How big of a scalp???
If it is a reasonable size, dig out the same size section somewhere in the yard where it would be unnoticeable, and replace the scalped area with the new piece of sod.
First I usually cuss, then I tell myself exactly what I did wrong that caused so that it won't happen again, get back to mowing and cuss for another 30 seconds.
I have thought about mounting a small box on the mower where I can store some seed. This is more or when my tires cause turf damage.
The only time I have ever scalped was from hitting a small hole in the lawn. I just point it out to the customer, and fill the hole in with dirt so I wont scalp it again. Any other time there should be no " if you scalp."
did you dig it all the way to the dirt? or just turn i yellow? i've hit a few bumps and turned the grass yellow. all i did was tell the customer that i would raise the deck and be more careful next time. they are usually understandable ... USUALLY
Pick a spot on the other side of the lawn and scalp there too, Just so it looks symetrical!
It depends on how bad of a scalp. I have had on a few accounts guys i had working for me using a push mower not check the settings on the deck and mowed a strip about 15 ft long that was about 1.5 inches tall on a yard that stays 3". the guy told me about at the end of the day. the customer was fine with it since it was in the back yard. I have scalped a yard when i wasn't used to my mower yet and if it is bad i will do a no charge on the yard. To me customer relations and satisfaction is worth more to me than the 30-35 bucks for that one yard. i'll make that money up faster than getting another customer.
What to do all depends on how bad the yard or spot is that was scalped. Always tell the customer if it's bad.
Sounds like what I do.
Sometimes we must turn lemons into lemonade.
First, scalp the entire yard so that it is uniform....and thus looks like it was done purposely.
Then tell the customer that you are preparing the lawn for winter dormancy...that cutting it "real short" promotes healthy root growth, less insects, clover and weeds, and rapid green-up in the spring. Sound knowledgable and competant!!! Let them know that you are "The LAWN Expert" here..........
To earn extra 'brownie points' you can also tell them that you usually charge extra for this "special treatment"...but since they are such good customers you went ahead and threw it all of this extra work in at the 'regular' price!
You may wind up getting a 'bonus' instead of a 'chewing out'...at the very least the customer will know that you really care about their lawn!
I worked at a golf course for a year or so when I was 17. I mowed all 27 greens by myself and on the second green I didnt lift the reels up in time to miss what you call the collar, a 3-4 Ft strip that goes all the way around the green. The collar & Apron are mowed with a different reel mower thats just set like a 1/2 inch higher, well I scalped into the collar pretty bad and the owner and his son and my boss were always watchin these greens also real hardasses. I just took some fresh cut clippings and smothered it into the scalp. I did this for a week or two untill it was gone. No one noticed. I sometimes will do the same thing on my own lawns.