Hey guys, I get two calls from clients last night complaining about the way my new employee has trimmed their yards. I go over and look and HOLY CRAP!!! He has scalped the lawn along all the fences on one yard and along the entire length of the side walk on the second. I worked with my guy for two weeks on every yard to train him and he never trimmed like this before. I went and looked at the other yards he's cut in the last two days and they look fine. I think it may be a misunderstanding of my instructions...I told him to "be careful trimming and do a really good job"....he sure did do a good job trimming....no grass left!! I've had a talk with him and he knows what he did and that he'll be more careful...it's just odd that it is only on 2 yards. I talked to my clients and told them there is no charge for the screw-up and that I will personally be cutting their yards. I just don't get it....how can only 2 yards out of 40 be so screwed up? What would you guys do?