ok, try to follow me. the guy signed up this year. pre pay for ferts, and mowing. declines spring cleanup. then he calls, and asks for a cleanup. ok, i do the cleanup. the way the payments for the ferts and mows work, is they get totalled, and divided by 10. the payment is then the same each month, for 10 months. we don't start mowing till 3rd week in april, but his payment are due march 1st, april 1st, may 1st, etc. the cleanup, which he originally declined as part of the package, was billed separately, with a quoted fee of $50 per hour. so, he paid his march 1st bill, and his april 1st bill, and then recieved a bill for the may 1st payment, as well as an additional bill for the cleanup($200). he calls up, irate, saying why is he getting all these bills? he is billed so far for $600 , plus a $200 cleanup fee, and all i did so far was put down one aplication of fert, and the cleanup. "what kind of flim flam operation is this", he says to me."you are asking for $800 of my money, and you havn't done anything to earn it!" now, i can't make it anymore clear, than a 3 page written contract, which he recieved, signed, and returned. i ask him if he read the contract, then told him DO NOT call here in a rage, and DO NOT call here again, until you have reviewed your contract. then he says he is not happy with the spring cleanup, and that i quoted him $50 for the cleanup, why is it $200?. nice try, it was done 3 weeks ago, and since then we've had breezy days that blew some leaves off his roof, and out of the surrounding oak trees, onto his lawn. this happened yesterday. these people love to try and get thier hand in your pocket. how would you handle this?