When a customer tries to get over on me and I catch them, I'm the bad guy... Doesn't matter how or what happened, they weren't doing anything wrong and now they badmouth me, too. I know, how dare I, I am such a bad guy. When I make a change that benefits most but negatively affects a few (and usually the bottom of the barrel), I'm the bad guy... When I ask the customer to cover half the blind spot while I cover the other half, I'm the bad guy for not covering the whole thing by myself. If my bid isn't right down to the wire, not only am I the bad guy but it really would've been nice if my estimate had been somewhere below the wire. If I raise my prices (which I did) to the level of what I know a guy used to charge 10 years ago, it's beyond bad. Unbelievable, the nerve I must have. When I make a decision to protect my business against someone who wanted to test-drive it, I should be hanged for this. When I buy a new mower for the class A and B lawns, I'm a great guy until I refuse to run it through class F yards... At least the upper echelon is still on my side on this one thou. When a customer refers their best friend to me and I am unwilling to bend over backwards and work for free in exchange for this magnificent favor they are both doing for me, I am not just bad but they both drop me in favor of someone 'nicer.' When I categorically refuse to accept a job because it's on the customers terms instead of my own, omg... RUN !!!! Nothing else matters... Daily maintenance, new machines, sharp blades, fresh synthetic racing oil and high octane clean-burning fuel I can see why not. But... Same-day estimates, time-of-call - to -work-completion frame 3 days or less, fit you in if I can on whatever day, cut your grass when it needs it without gouging you with 'weekly' cuts when I know it only needs it every 12-14 days, call me anytime (even 4am) thou I did get upset ONE time around 2 am someone caught me bad, but still... Never run a machine before 9am, never after dark, never work on a yard on Sundays (at least not residential), the truck never drips oil in their driveway because I either park on the street or lay down a tarp to catch any... Maybe I raise prices but always steady as she goes throughout the year, you paid 30 in March, you pay 30 in September, plenty of advance notice, maybe a raise once in five years! None of this matters. I'm always the bad guy. ................................................ Just something's been messing with me the past few days.