Impossible Mowing Service ???

Discussion in 'General Industry Discussions' started by Sandgropher, Aug 13, 2006.

  1. Sandgropher

    Sandgropher LawnSite Senior Member
    Messages: 903

    This is a discussion on an Australian mowing site that i saw today.

    A guy has got an ad in the Yellow Pages with part of it reading :
    "Service Guaranteed within 3 hours or its free"

    Lots of people round here advertise same day service where possible, when they are starting out but this seems an impossible task, i beleive he is solo.

    The ad will run for a year, What do you make of that ???
  2. CutInEdge Lawn Care

    CutInEdge Lawn Care LawnSite Senior Member
    Messages: 677

    So wait till he's booked up and call him to come cut your grass. For free every week.
  3. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    what happens when it rains and it's downpouring for 8 hours straight? will he cut in the pouring rain to meet the deadline? Or maybe it doesn't rain Australia? :confused: ;)
  4. Brianslawn

    Brianslawn LawnSite Silver Member
    Messages: 2,004

    it doesnt rain here.

    are his prices any higher because of this?
  5. Sandgropher

    Sandgropher LawnSite Senior Member
    Messages: 903

    Well it does not rain much on this side of the country(driest winter since records began in the 1800s) but this guy is mowing in Melbourne, which can get very wet, i do not beleive his prices are any more, the belief seems to be he is just starting in business, he may of started advertising in the local paper, got a handful of calls a week and has figured he can offer 3 hour service because of that feed back, but its winter now the grass dosnt grow much, think he might be mowing a lot for free come nov-dec :)
  6. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    We've had businesses here in America doing the time guarantee but there do exist some problems, and the businesses who had said guarantees have set a legal precedent so at least in America it is against the law nowadays to offer a time guarantee with anything that involves driving.

    Sooner or later I am afraid Australia will, too, find out what happens when someone's money is directly affected by a time guarantee, and once that person hits the road, it is unfortunately a recipe for disaster waiting to happen. With a good driver it can and will take time, but it really is only a matter of time before someone takes a turn a little too fast or tries to beat that traffic light.

    It isn't so much when the driver is already late, then it's usually all good... But when the driver is right there, it's on the dime and there's some minutes to play with and the driver knows he/she can make the distance, people are likely to take chances at that point.

    In the meantime, he'll give some cuts away for free but he'll attract a considerable amount of business with this tactic, hopefully nobody gets hurt in the process... Domino's Pizza made it a good 10 or 20 years without a lawsuit or wrongful death, but even without paying the ultimate price, accidents happen more frequently when involving at least one driver operating on a time (money) guarantee.

    That's just on the road, what happens when the business gets backed up with a slew of business perhaps now the Lco rushes through each yard as well in an attempt to make the next one on time, it is still a bad idea when operating light but agricultural-grade machinery.

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