Their call center is manned by a company that was hired to take phone calls. I called and said I wanted to talk to somebody from Dupont and the lady said they could email them but they didn't have a number. I looked up Dupont and started dialing until I found a real person. I had a beloved cat die this past weekend. My other pets that have passed are buried beneath a couple trees in the backyard. Trees that are dead and will have to be dug up. Imagine knowing that and then not having a place to put your baby. I chose cremation until she has a final resting place. I called and finally got someone in customer care and someone in Ky. The number is at work, I'll be happy to share when I get back Monday.