Sorry if I sound so gruff, I don't mean to step on anyones toes. A long time ago I learned being a boss, how to "step on someones toes without scuffing up their shoe shine". It kind of boils down to your mind set. Some people just don't have the nack to serve others with unconditional respect. Your customers are your boss, and your are in control of your business. In the eyes of a good business man it is a wonderful thing. A guy always sooting from the hip and flying off the handle running your own business can be torture. MY Grandfather and father and 2 brothers and I have all been in the service business their entire life. I learn it by just being there. I don't mean to be-little anyone.