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Info for Exmark Metro 26" Owners

joed

LawnSite Bronze Member
Location
Toronto, Canada
Below is the text of an email message sent to me by one of the engineers at Exmark. I have been in touch with him since July trying to get this unit to work properly. I thought I would share it with other Metro 26" owners on the site.

[I]Within the next two weeks, we are planning on releasing an update kit. This update kit should help keep the grass from spitting out the bag. In addition, I suspect that it will improve the traction of the machine. If it does not or if you loose a gear completely, I think we have to look at the transmission.



The mulching baffle kit is still not approved for release. The baffle has offered us mixed results. We got it to mulch good on my property, and then another Service Rep. took it to his house and didn’t think it mulched very well at all. By changing the location of the baffle, he was able to improve the mulching performance. We are trying to find the correct location under the deck where it works the best for most people on most properties. In addition, I know they plan on changing the design of the blade, but that takes time to design, build and test. If I can get my hands on something for you to test, I will, but I know we are running out of time this season. If we reach the end of the season and these problems are not resolved, we will have to sit down and evaluate our options. Some of these options may include sending the unit back to Exmark for further evaluation, trading it in for a Metro 21, or trading it in for another updated Metro 26. I don’t know exactly what will happen if the problem doesn’t get resolved by the end of the season, but we will do our best to come to a fair solution for everyone. If you do not hear anything from your dealer in regards to the new update kit by Sept. 30th, please e-mail me back.



Thank you,



Dustin Schwab

Exmark Customer Service

2101 Ashland Ave.

Beatrice, NE 68310



E-mail: dustin.schwab@exmark.com

Phone: 402/223-6212

Fax: 402/223-6223[/I]
 

Richard Martin

LawnSite Fanatic
Location
Greenville, NC
joed said:
Below is the text of an email message sent to me by one of the engineers at Exmark.
We got it to mulch good on my property, and then another Service Rep. took it to his house and didn’t think it mulched very well at all. By changing the location of the baffle, he was able to improve the mulching performance. We are trying to find the correct location under the deck where it works the best for most people on most properties.
I'll take to my house and try it out and then you take it and try it out. If it works for both of us (in Nebraska) then we'll call it ready to cut grass for most people on most properties.

Now that's what I call "Field Testing". :rolleyes:
 

TURF DOCTOR

LawnSite Silver Member
Location
BEREA KY
1 thing i like about scag the kinks are out no downtime.
 

iluvscag

LawnSite Senior Member
Location
Pizza Hut
Turf Docter said:
1 thing i like about scag the kinks are out no downtime.
Amen Brother. :)
 

Howard Roark

LawnSite Senior Member
Location
Texas
Heard throught the grapevine that Exmark stopped production completely of these, and rightfully so. Cables are on big time backorder (I believe the Cable engineer should be fired faster than the "new coke is better" guy from the 80s).


Mulch capability?? Who honestly gives a crap?
This mower can't get up a 4 inch hill in thick turf. I say shoot it while it's leg is broken.

Complain enough and your rep will take em' back is what I heard, and SUGGEST. :realmad:

The customer is always right, yes? Well in this case we're the customer.
 

luv2fly

LawnSite Member
Location
ATL
joed said:
Below is the text of an email message sent to me by one of the engineers at Exmark. I have been in touch with him since July trying to get this unit to work properly. I thought I would share it with other Metro 26" owners on the site.

[I]Within the next two weeks, we are planning on releasing an update kit. This update kit should help keep the grass from spitting out the bag. In addition, I suspect that it will improve the traction of the machine. If it does not or if you loose a gear completely, I think we have to look at the transmission.



The mulching baffle kit is still not approved for release. The baffle has offered us mixed results. We got it to mulch good on my property, and then another Service Rep. took it to his house and didn’t think it mulched very well at all. By changing the location of the baffle, he was able to improve the mulching performance. We are trying to find the correct location under the deck where it works the best for most people on most properties. In addition, I know they plan on changing the design of the blade, but that takes time to design, build and test. If I can get my hands on something for you to test, I will, but I know we are running out of time this season. If we reach the end of the season and these problems are not resolved, we will have to sit down and evaluate our options. Some of these options may include sending the unit back to Exmark for further evaluation, trading it in for a Metro 21, or trading it in for another updated Metro 26. I don’t know exactly what will happen if the problem doesn’t get resolved by the end of the season, but we will do our best to come to a fair solution for everyone. If you do not hear anything from your dealer in regards to the new update kit by Sept. 30th, please e-mail me back.



Thank you,



Dustin Schwab

Exmark Customer Service

2101 Ashland Ave.

Beatrice, NE 68310



E-mail: dustin.schwab@exmark.com

Phone: 402/223-6212

Fax: 402/223-6223[/I]

joed,

Thanks, for the update.

luv2fly
 

MikeLT1Z28

LawnSite Bronze Member
Location
Memphis, TN
customer isn't always right with exmark, that's my experience. After being charged double what i was told to replace the spindles on my lazer (2 book hours, agreed it would only be 1 hour), they didn't call me to tell me it would be more, waited and waited to get to it and then said it should have charged 6 hours for the work. They did not treat me right (all that i mentioned and then i think they put 3 people on it to call it 6 hours (3 men x 2 hours). I let exmark know and they agreed with them!

anyone care to guess how they removed (TORCHED) the old spindles off? and then charged 2 hours for it, didn't half put it back together right, took almost a week when he said it'd be 2 days at the most.

I informed exmark i would never buy another one of their machines and i mean it. this wasn't the first time i had a dealer screw me over and they supported the dealer on both occasions.
 
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