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Info for Exmark Metro 26" Owners

Discussion in 'Lawn Mowing' started by joed, Sep 25, 2005.

  1. joed

    joed LawnSite Bronze Member
    Messages: 1,195

    Below is the text of an email message sent to me by one of the engineers at Exmark. I have been in touch with him since July trying to get this unit to work properly. I thought I would share it with other Metro 26" owners on the site.

    [I]Within the next two weeks, we are planning on releasing an update kit. This update kit should help keep the grass from spitting out the bag. In addition, I suspect that it will improve the traction of the machine. If it does not or if you loose a gear completely, I think we have to look at the transmission.

    The mulching baffle kit is still not approved for release. The baffle has offered us mixed results. We got it to mulch good on my property, and then another Service Rep. took it to his house and didn’t think it mulched very well at all. By changing the location of the baffle, he was able to improve the mulching performance. We are trying to find the correct location under the deck where it works the best for most people on most properties. In addition, I know they plan on changing the design of the blade, but that takes time to design, build and test. If I can get my hands on something for you to test, I will, but I know we are running out of time this season. If we reach the end of the season and these problems are not resolved, we will have to sit down and evaluate our options. Some of these options may include sending the unit back to Exmark for further evaluation, trading it in for a Metro 21, or trading it in for another updated Metro 26. I don’t know exactly what will happen if the problem doesn’t get resolved by the end of the season, but we will do our best to come to a fair solution for everyone. If you do not hear anything from your dealer in regards to the new update kit by Sept. 30th, please e-mail me back.

    Thank you,

    Dustin Schwab

    Exmark Customer Service

    2101 Ashland Ave.

    Beatrice, NE 68310

    E-mail: dustin.schwab@exmark.com

    Phone: 402/223-6212

    Fax: 402/223-6223[/I]
  2. Howard Roark

    Howard Roark LawnSite Senior Member
    from Texas
    Messages: 805

    Trade a $1400 mower for a $1000 21"?
  3. Richard Martin

    Richard Martin LawnSite Fanatic
    Messages: 14,699

    I'll take to my house and try it out and then you take it and try it out. If it works for both of us (in Nebraska) then we'll call it ready to cut grass for most people on most properties.

    Now that's what I call "Field Testing". :rolleyes:
  4. trying 2b organic

    trying 2b organic LawnSite Senior Member
    Messages: 566

    Ya I like that. I imagined a big factory full of engineers in lab coats doing thousands of hrs of research. :help:

    TURF DOCTOR LawnSite Silver Member
    Messages: 2,138

    1 thing i like about scag the kinks are out no downtime.
  6. iluvscag

    iluvscag LawnSite Senior Member
    Messages: 743

    Amen Brother. :)
  7. Howard Roark

    Howard Roark LawnSite Senior Member
    from Texas
    Messages: 805

    Heard throught the grapevine that Exmark stopped production completely of these, and rightfully so. Cables are on big time backorder (I believe the Cable engineer should be fired faster than the "new coke is better" guy from the 80s).

    Mulch capability?? Who honestly gives a crap?
    This mower can't get up a 4 inch hill in thick turf. I say shoot it while it's leg is broken.

    Complain enough and your rep will take em' back is what I heard, and SUGGEST. :realmad:

    The customer is always right, yes? Well in this case we're the customer.
  8. luv2fly

    luv2fly LawnSite Member
    from ATL
    Messages: 46


    Thanks, for the update.

  9. MikeLT1Z28

    MikeLT1Z28 LawnSite Bronze Member
    Messages: 1,732

    customer isn't always right with exmark, that's my experience. After being charged double what i was told to replace the spindles on my lazer (2 book hours, agreed it would only be 1 hour), they didn't call me to tell me it would be more, waited and waited to get to it and then said it should have charged 6 hours for the work. They did not treat me right (all that i mentioned and then i think they put 3 people on it to call it 6 hours (3 men x 2 hours). I let exmark know and they agreed with them!

    anyone care to guess how they removed (TORCHED) the old spindles off? and then charged 2 hours for it, didn't half put it back together right, took almost a week when he said it'd be 2 days at the most.

    I informed exmark i would never buy another one of their machines and i mean it. this wasn't the first time i had a dealer screw me over and they supported the dealer on both occasions.
  10. EXspyguy

    EXspyguy LawnSite Member
    Messages: 163

    Have you never heard of a product called "turf runner"?

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