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Initial Estimates-Bids/What do You Do?

BD Bone

LawnSite Member
Location
USA
When you get that 1st call from a new potential client for a mow job, do you make that appointment w/the potential client as a walk-thru or just survey the property without them? What do you do with the residential clients vs. the commercial? Just curious on what has/has not worked for you.

Thanks.
 

martinfan06

LawnSite Senior Member
Ive always tried to do a walk thur with the client, doesn't always happen but its a double edged sword. In 1 way its good that you can understand the client better,is this going to be a PITA or a good client kind of feel them out. The other side is where they tell you how and when and so on of how the last guy did it or how they want this or that done, hate that. Yes there are always things that certain people want thats understandable, But when they practically want you to show up and they hold your hand no way. So sometimes I like the old well drop me off a price and Ill get back with you.
 

GreenN'Clean

LawnSite Bronze Member
Location
Pennsylvania
I try to meet and greet them while going over there property but sometimes schedules don't always allow for it and I have to over look it on my own and call them with a price if its a residential property. But if its a commercial property I always want the client there during the walk through just to cover everything there wanting to have done
 

TFmike

LawnSite Member
Location
Queensbury, NY
I prefer to meet them, however I have some customer I have never meet, also a real estate company who just faxes me a list of relocation or foreclouseure properties to take care of until furthur notice, I'm fair and the pay weekly, WORKS GOOD.
 

johnnywill08

LawnSite Senior Member
Location
MA z6
i hate mtg with prospects, but i close at least twice as many face to face. must be my winning personality..... lol but seriously, once you get confident in your knowledge & self-presentation, only way to go. connect with em, you got em. also, its WAY harder for them to say no to your face, or after, once they've met you- human nature.....
 

topsites

LawnSite Fanatic
My favorite is when I never see them, get the info, look at it, give them the price, if yes then do it, leave a bill, get check in the mail. Gets to where I dislike it if I have to talk to them every time I come out.
 

johnnywill08

LawnSite Senior Member
Location
MA z6
My favorite is when I never see them, get the info, look at it, give them the price, if yes then do it, leave a bill, get check in the mail. Gets to where I dislike it if I have to talk to them every time I come out.
me too..... my favorite cutomer is the first one i ever signed up. pays on time and five years later i've still never met her face to face, its great!
 

LawnScapers of Dayton

LawnSite Silver Member
Location
Dayton, OH
I find that meeting them makes the likelihood of getting the job much higher. It puts a face with the company and I always dress nicely and present a professional image.
 

Tvov

LawnSite Bronze Member
Location
CT
A combination of what people have posted is what I like to do. I like to walk the property first without the customer present, then meet them later to again walk the property. That way I will have questions ready, and they can answer them right there and point out anything unusual with the property. I do like to walk the property with a customer, because there is almost always questions about property lines and details regarding work that are best answered in person.

After this, I'm with topsites. My days go much smoother if I never actually have to talk to customers, lol!
 

johnnywill08

LawnSite Senior Member
Location
MA z6
A combination of what people have posted is what I like to do. I like to walk the property first without the customer present, then meet them later to again walk the property. That way I will have questions ready, and they can answer them right there and point out anything unusual with the property. I do like to walk the property with a customer, because there is almost always questions about property lines and details regarding work that are best answered in person.

After this, I'm with topsites. My days go much smoother if I never actually have to talk to customers, lol!
i do that too, but its an awful lot of time to kill unless you effectively prescreen them, no?
 
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