Rhett, I'm glad you've started charging a Service Call fee, your knowledge is what's really valuable and when you give people a free, itemized bid for repair you're giving that away. We bill flat rate, as many of you know, so we can typically tell a customer what to expect over the phone from their description of the problem and because of this, we also tell them that we're coming to repair the system, not give them a bid. I think I've only been on 3 or 4 calls in the last few years where I didn't make the repair on the first visit. On top of all this, I raised prices by roughly 20% across the board last year. I had more work than I could handle and thought maybe this would slow it down to a manageable level while also increasing the bottom line. What actually happened was that I still had more work than I could handle, I was just getting paid more to do it.