This is our 9th year of business and I cannot remember one like this one when it comes to customers coming and going. It's like a roller coaster...one week I get 3, 4, maybe 5 new customers and lose none and the next lose 3 or 4 (for whatever reason) and get none. People (friends, family, business associates, vendors, etc.) ask me all the time how many customers we have and I tell them I honestly don't know. It keeps changing!!! I know from college days in marketing the term to describe some of this is "attrition" (meaning you will lose a certain % of your business each year from no fault of yours...people die, move away, decide to do things themself instead of hiring someone, etc.). Anyone else going through this or am I the lucky one?