Today alone I had 2 appointments to meet with customers for an estimate on complete landscape renovation. Both were very chatty on the phone, gave me what they wanted and the general specs. Both included after the fact mowing and year round upkeep.
So I fit them into the mornings schedule and after finishing the three morning properties, I call the first one, no answer. Scheduled appointment at 10, its 0945. Leave message then call the next one. Same thing. No answer. They were scheduled for 1100. Leave message and continue to head in there direction. Nothing out of any of them. Im fairly pissed that BOTH appointments behaved like this. But its not the first this season. Ive had more calls for appointments this year with people either kicking tires or never bothering to answer when i call to let them know Im on way.
I didn't work last season since I was deployed but the year before wasn't nearly this bad. Im sick to death of people and there behavior anymore. I want to know, has anyone else had a spike in customers dropping the ball on appointments or what. Sorry for the rant but this year alone, has been the worst for this.
So I fit them into the mornings schedule and after finishing the three morning properties, I call the first one, no answer. Scheduled appointment at 10, its 0945. Leave message then call the next one. Same thing. No answer. They were scheduled for 1100. Leave message and continue to head in there direction. Nothing out of any of them. Im fairly pissed that BOTH appointments behaved like this. But its not the first this season. Ive had more calls for appointments this year with people either kicking tires or never bothering to answer when i call to let them know Im on way.
I didn't work last season since I was deployed but the year before wasn't nearly this bad. Im sick to death of people and there behavior anymore. I want to know, has anyone else had a spike in customers dropping the ball on appointments or what. Sorry for the rant but this year alone, has been the worst for this.