Is this normal, or, does the dealer think I am a dunce?

Discussion in 'Lawn Mowing' started by Steelratt, Oct 2, 2006.

  1. Steelratt

    Steelratt LawnSite Member
    from CNY
    Messages: 59

  2. dmanb2b

    dmanb2b LawnSite Member
    Messages: 102

    All you guys that say "get one out of the crate", where do you think the crates sit???

    BOTTOM LINE...can't sell something rusted and not tell the guy...I knocking $x00 off msrp becuase of the rust. Our cars sit outside in a dealer lot, but we don't sell 'em rusted...even if repainted you better tell your customer about it.
  3. sawman65

    sawman65 LawnSite Senior Member
    Messages: 754

    if we sell a "new mower" you get a "new" mower. i would call them and tell them you want a new mower out of the crate. if they dont have one give them three days that is how long it takes to get one from anywhere in the u.s
    if not tell them you want your money back.if you financed it call the lender and tell them also.a lot of you guys dont know this but if you get the lender involved ie. shefield,s.c.a., american they have a lot of pull they can cut off there finacing and leave them with no lender.bad thing for a dealer. what you have is fraud, dealers like these give the good ones a bad name
  4. brucec32

    brucec32 LawnSite Platinum Member
    Messages: 4,403

    Like I said, this was nothing that clear communication couldn't have solved. No need to get hysterical. I've driven up and bought mowers right off the floor before. My latest lazer had 7 hours on it when I got it. I negotiated the price over the phone and had no idea if the unit had been driven before or not. I suppose I could have pitched a fit and requested a crated unit, but then I got it in late March(prime selling season) at their early Feb winter special price, so I couldn't complain. I doubt the GM would have been willing to give me that price if I acted like a jerk and he had to rush to uncrate and set up a new mower for me. And some dealers are not big enough that they have many units sitting around in crates. What you see on the floor is often what's for sale, period. It's just assumed.

    As for #2. Not a great choice of analogy. Mowers aren't televisions. TVs on display at stores are on all day long, 7 days a week. They're obviously significantly used. Your mower had very minimal use on it. The difference with a tv is, they're not sold as new if they're floor models, they often run specials on these "floor models" and they are advertised as such. I'm curious why you didn't choose an automobile for your analogy. Oh, that's right, they all have some use on them too, and have been sitting outside in the elements. Or do you only buy cars straight off the transporter from the factory?

    Item #4. You're certainly entitled to what you want, I suppose. But comparing a sofa to a lawnmower and expecting the same pristine look is pretty silly, isn't it? It's a tool used to do work to earn money, not a toy. I think your outraged tone with the seller was the problem, not the fact that you just wanted a pristine mower. You acted as if they'd ripped you off when it was just a trivial matter over personal taste. Many couldn't have cared less. I'm sure they're rolling their eyes over you at the dealership and you'll go down in the "PITA file". A wise person told me to be wary of people who go around overly suspicious of everyone's motives all the time, because they are usually basing their imaginings on what they could see themselves doing.

    I know you're not a commercial cutter and think we just bash the hell out of our machines, but I have heard guys who obsess on their machine's appearance as opposed to function referred to as "equipment qu**r" , and derided. I knew a guy who failed in the biz who spent more time washing his mowers than using them. He couldn't show up to do jobs on time, but he sure had time to drive by the car wash and powerwash his mower daily. It's a lawnmower, not a Porsche. I'm sure you think you just spent a lot of money, but a $5,000 low end mower isn't exactly going to be a classic in 20 years or anything. So don't sweat every scratch or dent. My '06 BMW just got rear ended by a guy with no insurance and has a scratch in the bumper and a dent in the rear quarter panel. That matters. About $2500 worth. A scratch or rust spot on a lawnmower is nothing. I'm less upset about that car than you seem to be about a lawnmower.

    You should just chill. I'm not saying you are wrong about this, just that it's hardly worth worrying about at all, much less to the extent you seemed to. You'd have done yourself a bigger favor just asking for a $100 refund.
  5. WildWest

    WildWest LawnSite Senior Member
    Messages: 384

    I got mine out of a crate... they had them stacked in their shop, out of the weather! He showed me the one I was buying... it took them one day to prep it and deliver it! If it looked like rain was heading in, they would bring their "floor models" in from outside!

    Daves power equipment in Orlando Florida.... Great service!
  6. puppypaws

    puppypaws LawnSite Fanatic
    Messages: 9,177

    My dealer handles 42 lines of lawn care equipment and he has sold over 450 Hustler's this year, as fast as they put them together they seem to be sold. He would need a 5 acre showroom to keep the amount of equipment he handles covered.
  7. Steelratt

    Steelratt LawnSite Member
    from CNY
    Messages: 59

    In the end, to make me happy with my pruchase, I needed a new mower. Rust on my new mower just doesn't cut it, sorry. It's interesting to see that there are people willing to spend thousands of dollars and recieve equipment that already shows wear. Well, to each their own, I guess.

    Here is the replacement mower. Maybe they labeled me as a PITA, but they got paid, and I got what I wanted, so everyone should be happy.

    Pics in the thread above.
  8. stumper1620

    stumper1620 LawnSite Bronze Member
    Messages: 1,889

    I'm glad to see they did what was right.
    I gotta say I wish my Deere had that easy bail out system, get in trouble with my Z and your in for a ride, once you move the contol handles your trapped.

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