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Isn't it funny

Discussion in 'Lawn Mowing' started by soonernation, Mar 8, 2005.

  1. soonernation

    soonernation LawnSite Member
    from Okc OK
    Messages: 63

    Every year I call customers in early February to let them know I am going to be in there area and would love to get there property cleaned up for them. They act like nothing needs to be done and I go about my business with my contract customers. The first day over 60 degrees and my phone blows uplike I'm having a telethon. The same customers I called 2 weeks before are suddenly in an emergency situation to get there property under control. Sorry, just venting.
  2. apluslawn

    apluslawn LawnSite Member
    Messages: 78

    Thats the average homeowner for you but charge it up payup
  3. mownredneck

    mownredneck LawnSite Member
    Messages: 245

    I have the same people here, just have to charge them more payup
  4. Jerry and Sons

    Jerry and Sons LawnSite Member
    from Pa
    Messages: 249

    Lack of planning on their part does not constitute an emergency on mine!. I would let them know that i will work them into MY schedule.
  5. Mo Green

    Mo Green LawnSite Bronze Member
    Messages: 1,487

    Try the Gedd method......a "hurry up and do it now" surcharge.
  6. Jason Rose

    Jason Rose LawnSite Fanatic
    Messages: 5,858

    Same story for new customers, most wait until their grass can't go another day without being cut, then they call and want and estimate and oh yeah, if you can actually reach them asap it needs cut a week ago! Hard to land a new customer when you tell them that "it's $xx per week, but oh yeah, it's double the first time cause you are a procrastinator".

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