Got an email this afternoon and a voice mail from a new customer that one of my guys was at this morning. He left there around 10:00, email is dated at 3:15. Pictures were attached. Apparently they have a flooded basement now. I have called my insurance and have put in a claim, although someone won't contact me until tomorrow morning. There were many problems and he said we'd have to return. Heads up under a new deck that the deck company was supposed to move, valve not operating also. If this is a mainline or manifold leak, he would have obviously seen it at that time. Even a lateral leak, he would have seen. I emailed her stating that I should not talk to her via my insurance company. This was a brand new customer, never worked on before, deck work had been done over the sprinklers recently as well. Any suggestions? I would like to investigate the problem to see if it really was something he did, or if something blew up afterwards. I'm sure from the flooded basement that it had to be running for a long time, which indicates to me a manifold or mainline break, which he would have noticed. I'm just kind of freaking out, not knowing what to do.