I had this customer about 17,00 sq ft lawn. Anyway he hires me beginning of the season and I get his lawn in shape. The second time I cut it I followed the shape of the house and deck to a descending slope which i thought looked real good. He calls that night and says whats with all the swirls. I said I followed the contours of the house and he replies that he wants only straight lines. Ok its his money and I cut it yesterday the way he wants straight lines. I put some extra time in the trimming and edging the last time to make it easier to maintain. I had two people stop and tell me how good the lawn looked and ask for my card. The customer wanted an estimate for mulch so I returned that night with the estimate (8 yards installed). The husband comes to the door and I give him the estimate. He stammers and stutters and says that his wife's cousin is out of work and will be cutting and mulching from now on. I ask if there is something wrong with the way the yard looked and he says no and if his wife's cousin doesen't cut it good he'll call me. I asked if the agreement for services meant anything to him and his attitude changed and says well your agreement won't hold up in court so do what you want. I said see ya in court and by the way I guarranty your wife's cousin won't have the yard looking this nice. I actually wasn't pissed just annoyed that I worked a little extra to make the edges nicer to help me maintain them easier and he pulls this sh!t..He did pay me for the last cut. To me this was a typical well to do. Nice big house AUDI and PORSCHE in the driveway. Probably maxed out and can;t afford a $50.00 cut. Btw one of the people who stopped and asked for my card already called for me to give an estimate on yearly program including if and when we get snow. So I know its not me.