Went through this exact same cr*p with this lady last year. When I cut her lawn last Tuesday, there's like 3" - 5" deep leaves on a portion of the lawn and totally covering her long driveway. So I blew all the leaves off the lawn so I could cut. She likes to pay weekly so when I went to the door she asks if I'm going to finish cleaning up the leaves. As I was behind on cutting due to the rain I told her I would have to come back to do a leaf cleanup. She pays me and says okay. This Saturday I return, blow all the leaves from beds walks, driveway into a huge pile, rake a bit and bag them (15 huge stuffed bags). Took about 1 hour 40 minutes. I usually charge $45 to $50 per hour but knowing how cheap she is, I gave her a break @ $40 per hour and charged her $67. She has a flippin bird. Complains that I'm charging too much. Taht I didn't finish the job last Tuesday, expects that I should spend 2 hours cleaning leaves when I cut and only charge the $28 cut fee, it should be included. Wants to know my hourly rate. Doesn't want to hear about my expenses. Says it's not her problem that my equipment costs so much. And so on. Last year I just stopped going there and she eventually called and apologized so I went back. This year when she calls for the final leaf clean-up, I'll tell her "again" that she should look for some kid with a rake, cause I ain't playin her game no more.