That's absolutely ridiculous, and I am sorry to hear you're experiencing that issue. Are you on the FB page?We have been using SA since January. Not a fan and will be shutting it down soon and transferring data out. We just flat out don't use all the functions of SA to make it worth our money. And some of the functions we pay for DONT work and they wont refund our money. As of right now our clients cant use the portal to pay us online with a credit card. We have to send them bills through our quickbooks in order to let them pay online with a credit or debit card. It's a known issue and not everyone has this issue.
Interesting, I have not had any of these problems. I always get a quick response from customer support. They have even helped me on the weekends.Yes we are on the FB page. Most of the time I get negative feedback from people.
Like I said it's not SA fault for the most part , we just dont use enough of the features to make it worth the $145 a month we spend. Literally just use the routing side of it and that is it! We have the auto invoicing function but it sucks because we have to use the QB sync to send the invoices since our client portal doesnt work and they wont fix it.
So any of our clients that pay online we have to use the sync to then send them from QB. BUT when using the sync over to QB it does NOT automatically put their email address onto the invoice even though their email is stored on SA & QB. So you have to manually enter each persons e-mail in. Takes over an hour to do this so we are not gaining any efficiency by using SA and after talking with tech support they said to just work around it that unfortunately they can't get our account fixed and that they can't credit our account.
That. Is. Ridiculous.Oxmow, we have tried several times emailing invoices from SA to clients so they can click the pay now link. Not once has the link ever worked. It takes them to a blank page. Spent several hours on the phone with SA and they couldn't figure it out. The said they will have their engineers take a look at my account and get back to me asap. Over a month went by and nothing no call, so I called them and they had no new news. Another 6 weeks goes by and I get a courtesy call from them to check on how things are going. I tell them of my issue and that started the ball rolling again. But they have yet to figure it out.