Here's the story: This friend of mine who has about 90-100 accounts calls me from time to time with an account that he hasn't got the time to do any more and hasn't done it in about a month and asks me if I want to take it over. I usually say yes because I need all the work that I can get. He called me about 4 months ago and tells me that there is a yard that is a little ways out of town that pays $60 a cut every 2 weeks but he hasn't been out there in over a month. I go out there and it's about a foot tall and on a steep hill. I talk to the guy and he has no idea that the other guy doesn't want to do it anymore. I tell him that I don't think I can do it for $60 for the first time and he tells me that the other guy usually lets it get this tall before he cuts it. We heehaw back and forth and I finally agree to do it for $60. The job should be at least that much every week and $90 every two weeks. He wants it cut every 2 weeks because he is on a tight budget. The house & land probably cost around 250K-275K and they drive an Expedition and a new Ford van. Well, three weeks ago we cut his yard and there is an area that he wanted round up sprayed in and all the grass killed. I told him that it would be about 3 gallons and if I had any left over I would spray it around his fence. I tell him that it would be $30. ($10 per gallon is the going rate around here) He tells me okay but he doesn't have the money in his account to cover it. I say no problem you can pay me the next time. Last wek we go back out there and cut it again and when we get done we go and trim all the dead grass and weeds and blow it all out and suck it up. Looks real good! I leave him the bill (they were not home) with both cuts, the round up and a $20 charge for the clean up explaining what we did. He calls me tonight and asks what is the extra charge for and I tell him. He then starts to tell me that the outher guy has never charged him for anything extra that he did and he did not think that I should either. He said that he had a mower in his garage and that he should be doing the yard himself but didn't have the time. I tell him that I would hate to loose him as a customer and we could work something iut if he was a little short on money but we don't do stuff like this for free. Small stuff yeah but this took us about 20 minutes extra. If it was just a little extra trimming I would not mind but this took too much time. A guy told me when I first started out: "don't do anything for free" So, I no longer mow his lawn. Hate to loose any customer. Just had to vent a little. This happen to any one else?