Here's the deal. Been doing the lawn care biz for a few years now and I have had steady healthy growth. When i could afford it I would upgrade to what I needed for the job, nothing more nothing less. I have some really good customers (yeah we all like to think that) that not only like the work I do but some just like me in general. Well as of recently a couple of accounts that are neighbors and are friends with each other commented to someone I happen to know that if i keep getting new equipment and more business they are afraid i will raise prices and or start being like the other guys they had doing their work before. I even used some of my resi's as references for more and bigger commercial work which may strike some as very odd but I sell on the fact that I also do commercial but service all my accounts more on a one on one level. Anyway from what I gather from a couple of resi accounts they are afraid that because I am growing the service will suffer. Or what about the fact that I may not be there? I had to hire someone cut for me this summer just because I got to busy and couldn't't be in two places at one time and heard it the next time I showed up. Nothing bad just like "Oh will that other guy be doing my lawn this year" I could hear the disappointment in her voice. What would you do?