Hey guys, I got a question for those who do a lot of advertising. What kinds of things do you do to make sure you don't let a customer down? What I mean is; every spring and summer the same thing happens. I start getting worried around Janurary because things are so dead so I plan tons of advertising. Then when spring finally hits and I am getting swamped with calls I invariably end up taking a call, taking down the information, and then not showing up to give the bid. Now this doesn't happen very often, but it does happen. And I feel really bad about doing this. My goal has always been to give an estimate to 100% of the people who wanted one from me (assuming it was a job I could do and was interested in.) I really feel bad when I let someone slide through like that. But I just get so busy it's hard to keep up. I am as organized I could possibly be. But I wondered what others did to make sure they gave bids to everyone.