Ever been at a point where certain senarios just get under your skin worse and worse every time you are confronted with them? Well boys, I'm here to tell ya, I'm afraid I'm long gone on this issue by now. Heck I'm not even sure of what's gonna come out of my mouth as a response anymore... Anyways, here's the deal. I was doing a rather ugly leaf cleanups in one of my areas today. Jobs I would have rather not done, but I really hated to let them get covered in snow and ice tommorrow. The jobs came out really well, but they were not spicn-span like I prefer to leave them on the last visit... Due to weird fall conditions this year, these jobs have been troublesome to do and now the still have loose ends that need doing, but not enough that all the customers are going to pay extra again to have me come out to make things spotless. I have some though where I will be out to do this as well as several other neglected little tasks the customers are finally getting around to wanting to pay for. So, I was talking with this one customer (whom I like a whole lot) when I finished up. Just having a general all around discussion of these things.... as I was again cutting him a good deal on the service I had provided. When he found out I was going to be right next door at a later date over the winter, he asked for a quote to have some shrubs trimmed. So we looked them over and made small talk. I talked about the plants and he talked about how he had bought electric trimmers some time ago to keep them up himself. These were three large 6 ft ball shrubs. So I was thinking about doing a minimal 'shaping' trim... the fact I was going to be right next door... the fact it would be at my leisure in the dead of winter... and how pleasant a customer he is... and so forth. I consider that the trimmings will be prickly, but still I figure a tarp and some time. I think oh, what the heck.... $10 a piece.... $30. Nah... he's a good ol guy and I don't have to haul the trimmings off-site... "Oh, I wouldn't charge you but $25-$30 to take care of those for you when I come back out"... is what came out of my mouth. He quickly followed with a sincere expression and said "that's way to much." I could tell he sincerely though I was quoting a rip-off price. I was so surprised by it I didn't say anything. I guess the silence got the best of him and he broke it saying something about that's why he just bought those electric clippers because he had that one guy come out that time to trim them and he charged so much. Finally my mouth opened up. My brain caught what my mouth was going to say, and apparently if took everything I had to keep from saying "you gotta be freakin' kiddin' me" because what ended up saying it not so many words was do it yourself. Then I said my farewells and was on my way. Here it is now after midnight and this is still crawling up and down my spine. Things like this shouldn't bother me. But anymore, they do. I guess I've worn thin to it and it gets under my skin and stays there a while. It's not that I'm mad at the customer at all. He has been a good one and really I could care less one way or the other about the job. I didn't really want to fool with it for that little anyways. Actually I felt more that I would be doing the customer a nice favor. Needless to say I was floored when I got a response that was opposite of what I had expected. So I am not angry at the customer or mad about the fact I didn't get the job. What I'm ticked off about is the business environment responsible for the fact this was a sincere opinion. Unreal.