I just wanted to let everyone know how pleased I am with my local rep. His name is Perry Hughes and he definitely goes the extra mile to make his customers happy. He is a real asset to Exmark. I live the Houston area, and prior to buying an Exmark I shopped all different brands and dealers to have them voice their opinions. Perry's name and Exmark came up continually. I picked up a commercial property a little while back which was my first larger property which is 20 acres and 148 town homes which require full maintenance. The last landscape company did a horrible job out there so they were really ready for a new company to take over. As you all know you first impression must be your best, and unfortunately right out of the gate my new Exmark had a Kohler Carburetor problem. I called Perry, which new the circumstances and importance of this property and he drove out to meet me onsite and left me a demo to use, brought mine to the shop to be repaired. So, fortunately I had the rep and the company bail me out and let me still send the right first impression to my new property. Thanks Perry & Exmark!!!