After having met Doug Shumate at the AOLP conference this past January I have been trying out some product from CopperMoon Lighting this year. I have to say that dealing with Doug has been a very good experience thus far. Today I called him about a packaging and shipping issue and he was on the phone with me in under 30 seconds. The issue is being resolved and he is shipping me some components to 'make up for my trouble'. Doug is also open to contractor comments, suggestions and criticisms of his line which is a very refreshing change when compared to most manufacturers. Having offered a couple of suggestions to improve some fixtures, I am looking forward to see how things develop. Dealing directly with the owners of a company has some strong advantages... It is nice that he listens and reacts quickly and decisively. Sort of reminds me a bit of dealing with Bill Locklin. Compare this with the level of service I recently received from Vista.... I was on a site installing a dozen louvered step lights into a masonry wall when I found a problem with the housings. I called Vista and was told that the person I needed to speak with was on Vacation. When I asked to speak to someone else I was sent to a voicemail box where I left a message urging them to return my call ASAP. That was about two weeks ago. No callback yet, and I would assume I will never get that call. Kudos to you Doug & CopperMoon... keep up the good work.