so check it out. started a new lawn about 2 months ago. lady asks for extra stuff, i give her quotes. right off the bat, this is a royal pain in the butt customer. okay, she wants a huge hedge trimmed, and i know shes gonna nit pick, so i tell her hourly only, thats the only way we charge for trimming. but, before we do trimming, she wants some removel done. an old plum, and 5 arbs, removed and bundled at the curb for township pickup. i gave her a nice price. we also put a new plum in at the same time. so now the bull **** starts. "oh, while youre here, i need those other 5 arbs removed." im like, "well, im sorry mam, we only alowed enough time in our schedule for the work that we agreed upon, when we come next time to trim the hedge, we will do the extra removel at that time." she says, "well, u r not gonna charge me extra to remove the additional trees, are u? i said, "yes mam, we will just do it on the time clock while we are trimming the hedge." she gets royally pissed, cus she cant get anything for free out of me. so, as we are packing up, she starts the ****. i dont like where the tree is positioned, it needs to go a little to the right. so, we move it. no, maybe a little to the left, no maybe back around 6 inches, u know, real pain in the butt. well, after all considered, and fact that im getting better customers on a regular basis, i needed to trim some of the fat. so, i send her a cancellation notice along with the name and number of a good guy to take over. so, dig this: the guy calls me, and says this women is badmouthing me all over town, saying that she payed me in advance, and i took off without doing the work! its an outright fairy tale. what do i do? i mean, its been only 2 weeks, and alot of people have heard that i "ripped her off"