Landed a bid today. Homeowner was with a larger competitor for 5 years and all of a sudden, last year, was his last. Guy said they were great for those 5 years, but last year, the quality wasn't there. So, now I have the account, and the thing was that I bidded the exact same price for the same services they wanted done. I'm fine with that....I've got a good price and they pay the same. Anyways...That's just another reinforcement that customers want quality and they will drop you if you don't deliver. He got too big and forgot to pay attention to details I guess. MY account now!!!