It looks likes what they are saying is the frames and mounting hardware are covered but if the lights crap out your SOL. They are saying the warranty only covers seasonal use of 90 days or less. It kind of looks like overall they are saying the hell with any issues like last year and they will foot the bill no longer.Speaking of which, has anyone looked at the new warranty policy out there? 90 days from the shipping date!! I almost fell over when i read that!!
I didn't realize until now that the convenient split of the company allowed them to dump a lot of warranty responsibility. I'm sure others lost a lot more then I did but to see some of my product that died in 2011 (and not be replaced due to being out of stock) being refurbished at my expense doesn't make me a happy camper. Especially knowing the new company is profiting at my expense.Truth be told, if it wasn;t for Mike, I wouldn't do anything there any longer.
The shipping rates from HBL were kind of high and the return rates a consumer would pay are even higher. Between the shipping both ways and the PIA of going to a shipping place it would be a lot of work to rent stuff this way. Plus in no time at all the pattern of people returning items would become apparent. Not saying it wouldn't happen but there's no way it could be a problem on much of a scale.I actually talked to Mike about it, and apparently there were some that were renting out product, then would monkey with it and return it.
Either way,it explains to me to drop in price. It concerns me, I use their (I will call them sculptures). I have an order I have to put in for gift boxes and snow flakes, but no way will I do anything with LED.