I have 3 customers that are always late paying. Policy states on invoice that they must pay within 30 of invoice date or get a finance charge. Well, they continue to ignore the foot note at the bottom of the invoice. One customer did'nt pay till the following month. (1 month late) I've never fee'd them, I've always tried to be nice about it and call to see what the hold up was. Get the money eventually, just a PITB. To these 3 customers, I'm sending a LON stating that we have been very lenient in the past on late invoices, but..... blah, blah, blah. I'm telling them that they have until the 15th of every month with a 5 day grace period to pay for the previous month's services. The 21st they will be charged a late fee of $5 with interest added at the rate of 1.5% per month for unpaid balances. Is this approach too aggressive? I'm saying it in a nice way. But I'm tired of chasing my $$$ down! Thank you!