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Late night phone calls

Discussion in 'General Industry Discussions' started by Uranus, Dec 5, 2006.

  1. J&R Landscaping

    J&R Landscaping LawnSite Fanatic
    Messages: 5,095

    During the spring summer and fall, the latest I have recived a phone call was about 10:30.
    During the winter when its snowing I will answer the phone if I am not busy. I have signed customers up for driveway snow blwoing at 2, 3:30 5am in the morning. It don't bother me none because I am usually awake keeping tabs on the storm.
    During the mowing season, my phones are on from 6:30am-8:00pm. Sometimes, i will let the voice mail get the call but if I'm awake and not busy doing something, I will answer. I hate answering calls for estimates though when I am driving. It seems everytime I do that, the customer lives 30 miles east of West Jabip and I end up having to pull over and jot a ton of directions down.
  2. N&CLandscaping

    N&CLandscaping LawnSite Senior Member
    Messages: 359

    I let my mashine take the calls. But if I can I answer them. You never know who it could be. The customer comes first
  3. LawnBrother

    LawnBrother LawnSite Senior Member
    from SW Ohio
    Messages: 867

    I get calls at all hours, as early as 7 and as late as 11. But this year I decided to get a cell phone and only use it for business. I leave in on vibrate so I am not bothered unless I feel like it! If it is after 6 and I see a customers number or an unfamiliar I just don't answer it. If I had a seperate home line I would just turn off the ringer at night. You gotta have your personal time, right?
  4. ALarsh

    ALarsh LawnSite Silver Member
    from Midwest
    Messages: 2,412

    I got a call at 10:45. I answered just because I was still up doing other stuff... If I wasn't up I would have not picked it up..
  5. ClippersLC

    ClippersLC LawnSite Member
    Messages: 130

    Latest i have ever gotten a client call that i have answered is 9:22 p.m.. I have a business cell phone that i take/make all biz calls with. I also have on my cards my Hours/days of operation. so heres what i do. I keep my phone on charge overnight in my truck, and I go out about 15 minutes before I plan on leaving my shop and the first thing i do each morning is I take my phone out of the center truck console and check messages, list message inquries, and return calls. I do that while I let the truck warm up and I unlock the trailer and make sure I have all the right equipment loded up for the day. and i usually keep the the phone in my truck while I'm mowing/working so I dont have to worry about it ringing and me shutting down equipment to answer. then when i get back in the truck on my way to the next job, I check and return any missed calls if there are any, Only time my phone is clipped on my side while I am working is when i am doing work alone that way i can call if something bad happens, but even then if I am alone and have it clipped to my side i dont answer until i take a break, or I am on my way to my next job. but when i get home I keep it clipped on me until 9:00 p.m then i walk out to the shop and put it in my truck back on charge and set it to send calls straight to voice mail. I have a personal cell, also and my family knows my hours of operation and know not to call past a respectful time :nono: :sleeping: unless its an emergency... but i would strongly recomend having a seperate personal line apart from your business phone. Simply put, Truck = Mobile Business Office and Biz Phone = Office Tool that needs to remain in the office and used during business hours
  6. mdvaden

    mdvaden LawnSite Bronze Member
    Messages: 1,946

    I used to get more calls after 6pm when up in Portland. Now, in southern Oregon, almost everybody calls before 4pm. The exceptions now, are the spouses who got home after I finished the work, and call late evening to say thank-you.

    Before, I used to get irritated at the late callers.

    Then I learned from them, that they expected me to be "closed" as if it was a regular office building - which some companies have.

    They were calling, not expecting a person, but just expecting to get an answering machine. Some people were even surprised when I answered at 8pm.
  7. DaughtryLC

    DaughtryLC LawnSite Senior Member
    Messages: 739

    I don't have many late night calls, but I've had people call me at 5:30 and 6:00 before!:dizzy: Luckly it was my cell phone. Keep in mine I have a 2yr old and a 4 mouth old and my customers know this?!:confused:
  8. Dean of Green

    Dean of Green LawnSite Senior Member
    Messages: 254

    I use a cell phone with voice mail. If am not available to answer then the voice mail kicks in. If I am out and don't want to take the call, voice mail. I turn it off in the evening and let the voice mail take over.
    This has worked well for me and my customers. They feel they can call anytime and talk to me or leave a message(which I return that day or next morning, if call after 7:00pm). I never give a customer my home number. I will leave the dinner interrupting phones calls to the telemarketers.
  9. 2menandamower

    2menandamower LawnSite Member
    Messages: 247

    Whenever someone wakes me up and asks me this I always answer "no i had to get up and answer the phone".
  10. qualitylandscaping

    qualitylandscaping LawnSite Bronze Member
    Messages: 1,581

    With any business, late calls are expected...

    I get calls 24/7 and have my office staffed that way during the winter months.

    I call all the people we work with (advertising, insurance, etc) late at night, after I check my email and or voicemail. Most people have the common understanding that when they call late at night, they will be leaving a message. I do get the "wow, I'm sorry to bother you I just wanted to leave a message" when I answer the office phone at 2am.

    Get over it.. Its part of a business

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