I had to go to court today. A customer I had last year decided in early September that they (comercial account) were going to cut there own property. Teh responds I got from the SIGNED service agreement was "so". Anyway, went to court and got about half of what I was suing for. This year EVERYBODY signs a contract, or they can call someone else. I did learn alot of valuable info, so not all was lost. Lesson learned= make sure the contract covers everything you can think might happen.