Just thought I would start a discussion here in regards to learning from the large businesses of the world and see what people have tried, what worked, what didn't work and maybe prompt someone to go on a mission improving their business model. My company is very new and I'm working solo for now with a less than full schedule but I'm putting systems in place now for growth so when the time comes the transition is less painful. That said the 2 major business models I'm using are the lean manufacturing system (pioneered by Toyota) but McDonalds is another major player using the lean system. A brief overview for those who are unfamiliar with the process it revolves around removing "waste" defined as any expenditure of resources for any goal other than the creation of value for the end customer. Every property I service I look at wasted steps, do I have to go to the truck multiple times, make multiple laps around the property to pick up debris etc. I believe it's plantscape solutions who harps on enclosed trailer organization to increase efficiency. An interesting challenge is to draw a map of the property and highlight your path as you move about the property and see how many times you go past the same area and what waste is in there. Having this information can help you organize your trailer or other layout to increase efficiency. I am fortunate to work full time for a $700 million+/year company that uses the lean system in an uncommon industry (healthcare) so I see the product every day. It's truly amazing to me on a large scale how much more efficient this process can make a company. So how about you, what systems do you use? What business models are you seeking to follow? I'm not looking for I want to be like Pro turf when I grow up or ETW, I know they are both very successful large companies and I'm sure they have excellent systems in place to create that success and I would love to hear from those guys about their systems but what specifically are you targeting?