It was suggested I post this here also. the Lesco service center in my area (the only one around, others are just sales) is only large LCO friendly. I brought my mower in for service and they said they would call me when it's done. After one week I go back and ask if they forgot to call, "no, but I possibly can get to it today". I am a small company and do not yet have the money to have two full sized comercial machines, one to sit and do nothing unless the first goes down. So I say sorry I can not wait any longer I have to mow. Three weeks later and the one quart a week oil loss is now one quart a day and I need service fast. They say "maybe in two weeks". I explain I am a small company and I ask if they could simply call me a day or two before they are ready to service so I can drop it off then. They look at me like I just asked them to donate their heart to science and the mobile operating unit is in the parking lot waiting. "One day service?!?" I respond that I do not know how they operate their business and if they can not do this, that is ok. They say: "FINE! write down your number" So I open the yellow pages wondering if I can get lucky with a shop to service my lesco mower and I call up a shop that sells and services a different brand, I call at 3 PM and they say bring it in today and we will look at it before we close. I end up having to wait 1 day for parts to arrive but I recieve 2 calls in the meantime to update me on the progress. And 2 days later I bring it in I am mowing. All from a shop that deals with a different brand. The workers at this location have told me time after time that they can not get proper staffing so if that is true I guess it's not all their fault, but they could at least have told me that "no, it is not our business practice to call you a few days prior to an opening in shop time" Instead they just take my number like they will call later, btw, 2.5 months and no call back. If this is the business model, when I enquired about a new Z2 (before I knew about the great service I got from the other company's shop which will now get my business on my next ztr) shoulden't I have been asked "will this be your first lawn mower? If so, you will be required to buy 2 of them".